Achieved effective problem-solving skills by assessing and resolving technical difficulties in diverse systems like desktops, printers, and sorters.
Analyzed user issues through the use of test scripts, personal knowledge, and inquiry techniques.
Responded to customer inquiries and provided technical assistance over the phone and in person.
Network Support Engineer
Flyght
Toledo, Ohio
06.2024 - 08.2024
Resolved user connectivity issues by analyzing network logs, conducting hardware checks, and collaborating with senior technicians on intricate problems.
Implemented new network infrastructure in different locations, employing ports, switches, access points, and routers.
Diagnosed POS system issues and successfully troubleshooted system changes for efficient management and smooth operation.
Vehicle Software Tester
Greytreepartners
Toledo, Ohio
05.2024 - 06.2024
Assisted Stellantis (formerly Fiat Chrysler Automobiles) in conducting extensive software tests for the forthcoming 2025 RAM truck.
Achieved comprehensive software testing and validation for RAM Trucks using Greytree's home OBD port scanner software.
Served as a key player in testing and evaluating vehicle software systems encompassing infotainment, driver-assistance features, and powertrain management.
Data Analyst
Park Place Technologies
Toledo, Ohio
05.2023 - 07.2023
Developed a Microsoft Graph API data retriever adapter, improving efficiency and data access by 40%.
Acquired proficiency in API documentation and data representation, resulting in a 37% reduction in errors.
Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Science - Computer Science Engineering
University of Toledo
Toledo, OH
05-2025
Skills
IP Addressing and Subnetting
Network configuration
Python
C
HTML
Microsoft Excel
DSA
IT Consulting
Service Ticket Tracking
Troubleshooting PC
Accomplishments
Dean's List Academically Honored Student.
Scholarship recipient at University of Toledo.
Timeline
Network Support Engineer
Flyght
06.2024 - 08.2024
Vehicle Software Tester
Greytreepartners
05.2024 - 06.2024
IT Help Desk Consultant
University of Toledo
10.2023 - Current
Data Analyst
Park Place Technologies
05.2023 - 07.2023
Bachelor of Science - Computer Science Engineering