Saori Kamimura
Los Angeles,CA
Summary
Experienced, friendly and caring airline customer service professional with 2.5 years of experience in All Nippon Airways (ANA) through Hallmark Aviation Services. Great communicator with excellent Japanese and English writing, speaking, and reading skills, currently learning Spanish. Bachelor’s degree in Nordic Studies obtained from the university attended in Japan.
Service-oriented individual with superb customer service, always make sure to listen to customers and fulfill their needs in the best way possible to satisfy them. Hardworking, respectful and dependent person, also able to handle multiple tasks on a daily basis. Friendly, communicative and like helping people. I have passed 3 of 4 sections of CPA exam. I am also a creative person who can use flexible thinking in solving problems and always energetic and eager to learn new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Agent
ANA (All Nippon Airways) - Hallmark Aviation Services
02.2022 - Current
Working as airline customer service agent. I am assigned as gate/ticket agent, also handle baggage services including rush bags and lost and found as a LL agent. I am also assigned to do desk jobs and conduct departure preparation and communicate with passengers and ANA hubs overseas via email or phone. Lead position in both arrivals and departures and make prompt and appropriate communication with airport control and always provide smooth and safe boarding and disembarking.
Event Planner / Client Service Representative
Art Planning Booking Agent
04.2010 - 11.2021
- Planned events such as weddings, dinner shows, conferences for hotels and cruise lines in Japan
- Online/phone support for clients in Japan while located in the US.(This business was owned by my family.)
Bookkeeper
Asuka Japanese Restaurant
08.2006 - 11.2008
- Kept the restaurant's accounting records such as daily sales, expenses and other related items
- All manually done on book.
Japanese Tutor
Santa Monica College
06.2005 - 05.2008
- Tutored Japanese language to levels from beginner to advanced classes at Santa Monica College.
Volunteer Japanese Tutor
Santa Monica College
02.2004 - 05.2005
- Tutored Japanese language to levels from beginner to advanced classes at Santa Monica College as a volunteer teaching assistant.
Online Customer Support
Shinjuku Tech Inc.
01.2002 - 05.2003
- Online customer support for company's products.
Education
Associate of Arts - Accounting
Santa Monica College
06.2008
American Language Center -
UCLA Extension
09.2003
Bachelor of Arts -
Tokai University
03.2003
Kyoritsu Girls High School -
Private girls high school
03.1999
Skills
- Excellent Customer service
- Research skills
- Patience
- Creative
- Attention to details
- Problem solving
- Communication skill
- Positive attitude
- Speed and efficiency
- Amadeus Altea
- Accounting skills
Certification
- Microsoft Excel Zero to Hero Training - Skills Success (2021)
- Freelancers And Small Business Guide For Practical Bookkeeping - Skill Success (2021)
- Certified Public Accountant (ongoing) - Becker CPA exam Review
Personal Information
Date of Birth: 10/04/80
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Agent
ANA (All Nippon Airways) - Hallmark Aviation Services
02.2022 - Current
Event Planner / Client Service Representative
Art Planning Booking Agent
04.2010 - 11.2021
Bookkeeper
Asuka Japanese Restaurant
08.2006 - 11.2008
Japanese Tutor
Santa Monica College
06.2005 - 05.2008
Volunteer Japanese Tutor
Santa Monica College
02.2004 - 05.2005
Online Customer Support
Shinjuku Tech Inc.
01.2002 - 05.2003
Associate of Arts - Accounting
Santa Monica College
American Language Center -
UCLA Extension
Bachelor of Arts -
Tokai University
Kyoritsu Girls High School -
Private girls high school
- Microsoft Excel Zero to Hero Training - Skills Success (2021)
- Freelancers And Small Business Guide For Practical Bookkeeping - Skill Success (2021)
- Certified Public Accountant (ongoing) - Becker CPA exam Review
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