SAOUDATOU BARRY
Fairburn,GA
Summary
Highly personable professional with exemplary multitasking, time management and customer service skills. Always willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CAAS Student Success Assistant
ATLANTA METROPOLITAN STATE COLLEGE
05.2023 - Current
- Enhances student success by supporting academic advising, helping students make informed decisions about course selection and degree requirements
- Generates bi-weekly reports for Early Academic Alerts for department heads and Dean evaluation to improve
student performance and graduation rates - Served as an advocate for students, effectively addressing their concerns and resolving issues to promote overall satisfaction and success in person, via phone and email
Front Desk Receptionist
ATLANTA METROPOLITAN STATE COLLEGE
07.2022 - 05.2023
- First point of contact for Student Services & Success Center, providing incoming students, faculty, and
guests with proactive and friendly service. - Active participant in Operation Phone-A-Thon focused on recruiting first-time AMSC and readmission students. Resulted in total enrollment of 1,628 for Fall 2022, exceeding quota.
- Handled guests' and students' inquiries about degree programs, admissions process, tuition, schedule or
referred them to correct faulty member for assistance - Managed and updated student application information, and clerical duties(printing, copying, faxing)
Member Service Representative
NAVY FEDERAL CREDIT UNION
01.2021 - 06.2022
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Handled average of 50 calls per day, addressing customer inquiries, solving problems, and fulfilling
needs with positive attitude - Maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Representative
PUBLIX
08.2017 - 07.2020
- Improved performances by training and mentoring four (4) new employees, managing responsibilities, and
customer service techniques that continued to exceed goals and targets set. - Operated cash register for cash, check, and credit card transactions with friendly and knowledgeable
service - Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
Education
ASSOCIATE OF SCIENCE - HEALTH SCIENCES
Atlanta Metropolitan State College
Atlanta, GA05.2024
Skills
- Superior Interpersonal Skills
- Welcoming Attitude
- Appointment Scheduling
- Maintaining filing systems; Clerical Duties
- Google Drive, Microsoft Office Suites/Excel
- Bilingual (Fulani)
- Data Entry
- Critical Thinking
- Active Listening
- Telephone Etiquette
Certification
- BLS, American Red Cross - April.2014
Timeline
CAAS Student Success Assistant
ATLANTA METROPOLITAN STATE COLLEGE
05.2023 - Current
Front Desk Receptionist
ATLANTA METROPOLITAN STATE COLLEGE
07.2022 - 05.2023
Member Service Representative
NAVY FEDERAL CREDIT UNION
01.2021 - 06.2022
Customer Service Representative
PUBLIX
08.2017 - 07.2020
ASSOCIATE OF SCIENCE - HEALTH SCIENCES
Atlanta Metropolitan State College
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