Sapana Pyakurel
Reisterstown,MD
Summary
Passionate about IT support, I am driven to apply my extensive technical knowledge and proactive problem-solving abilities to provide superior support to users. With a focus on ensuring smooth operations and optimizing IT systems and infrastructure, I am committed to contributing positively to the team and organization's success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Helpdesk
Orion IT
01.2021 - 10.2023
- Documented support tickets and resolutions accurately
- Helped end users with any issues remotely using TeamViewer, quick assist and Teams ect
- Assisted with user account setup and password resets
- Provided basic network connectivity support (Internet, network drives, and VPN)
- Installed and configured desktop operating systems and software applications.
IT Support Specialist
Delta Global IT
11.2023 - Current
- Supporting users with Windows 10, 11, and macOS systems
- Supporting network issues such as LAN, WAN, DHCP, internet connection, switching and routing
- Configuring and resolving issues with both local and network printers
- Configuring Self-Service Password Reset (SSPR) for enhanced security and user convenience
- Enabled Teams phone numbers for users
- Installed, configured, and troubleshooted Windows OS, Microsoft Office 2019/2022, Outlook, OneDrive, and Microsoft Teams.
Education
Skills
- Implemented and managed Active Directory services, including user and group management and Group Policy
- Networking (support, configuring, and troubleshooting network solutions, including servers, printer untangle (Arista) router SonicWALL router, switches, Cisco router
- Basic knowledge cloud PC (Azure, Microsoft 365, and Intune Autopilot)
- Experienced in assembling, testing, and configuring network devices for PCs, laptops, printers, and servers
- Remote Support Tools (Remote Desktop, TeamViewer, Teams, Quick Assist, LogMeIn)
- Help Desk Support to end users for Applications related issues (Outlook, Office, Teams, Zoom windows, VoIP, MAC OS etc
- Experienced in supporting users for PC related issues (BSOD, Upgrades, Imaging)
- Experience in Managing Security for endpoints (Virus, Malware, Ransomware etc Protection)
- Experience in managing backup and restore of company data
- Experience in managing executives (white glove support)
- Basic Experience in managing and supporting virtual server infrastructure (Hyper-V, VMware)
- Experience in managing PC Imaging and deployment
- Experience in supporting end users for mobile devices for Email/Teams/OneDrive etc
- Experienced in managing IT issues using ticketing system Consistently commended for timely issue resolution, strong problem-solving, and patient support, especially in challenging user interactions
Certification
- Microsoft Azure Fundamentals
- CompTIA Network+ Certified
- Microsoft 365 Fundamentals
Timeline
IT Support Specialist
Delta Global IT
11.2023 - Current
Helpdesk
Orion IT
01.2021 - 10.2023
Similar Profiles
Tanusree MarakTanusree Marak
IT Support Specialist at Orion ITIT Support Specialist at Orion IT
Nayana Giri UpretiNayana Giri Upreti
IT Support Specialist at Orion ITIT Support Specialist at Orion IT
NITESH OLINITESH OLI
IT Support Specialist at Orion ITIT Support Specialist at Orion IT
SAGUNA KARKISAGUNA KARKI
IT Helpdesk Specialist at Orion ITIT Helpdesk Specialist at Orion IT
Theresa KamaraTheresa Kamara
Customer Support Specialist at MedStar HealthCustomer Support Specialist at MedStar Health