Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Saphal Dhungana

Germantown,MD

Summary

Highly organized and forward-thinking team player. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Hugo Boss
08.2024 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Automatic Logistics Specialist

Army Reserve
01.2024 - Current
  • Managed inventory and distribution of supplies, ensuring timely delivery to units in various locations
  • Operated and maintained automated logistics systems to track and manage equipment and supplies efficiently
  • Conducted quality control checks on incoming and outgoing shipments to ensure accuracy and compliance with regulations
  • Collaborated with team members to plan and execute logistics operations in support of military missions
  • Received recognition for exceptional performance in managing logistics operations under challenging conditions
  • Tracked and managed transfer paperwork such as packing lists.
  • Developed strong relationships with carriers to secure competitive rates and improve delivery times.
  • Negotiated contracts with suppliers, securing favorable terms that contributed to overall cost savings initiatives.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.

Shift Leader

Dunkin' Donuts Franchising
10.2022 - 05.2023
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Some College (No Degree) - Cybersecurity

Montgomery College

High School Diploma -

Quince Orchard High School
05.2023

Skills

  • Procedures for shipping, receiving, storing, and issuing stock
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Ability to keep accurate records
  • Preference for physical work

Certification

  • Certified Logistics Associate (CLA)
  • Certified Logistics Technician (CLT)
  • Certified Professional in Supply Management (CPSM)

Timeline

Sales Associate

Hugo Boss
08.2024 - Current

Automatic Logistics Specialist

Army Reserve
01.2024 - Current

Shift Leader

Dunkin' Donuts Franchising
10.2022 - 05.2023

High School Diploma -

Quince Orchard High School

Some College (No Degree) - Cybersecurity

Montgomery College

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Saphal Dhungana