Summary
Overview
Work History
Education
Skills
Certification
Playing games
Timeline
Generic

Saphal Giri

Lancaster,PA

Summary

Sophomore Computer Science student at Millersville University with a keen interest in IT, eager to apply technical skills in providing support to the university community. Experienced in web development, troubleshooting, and customer service, with proficiency in Office 365, problem-solving, and hardware installation. Seeking an IT Student Technician position to gain hands-on experience while continuing academic growth. Adaptable, detail-oriented, and thrives in dynamic work environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Self Employed Web
01.2023 - Current
  • UI/UX Specialist: Designs intuitive, user-friendly interfaces with dynamic image sliders and responsive layouts.
  • Web Developer: Builds and maintains functional, accessible websites to meet diverse campus needs.
  • Custom Theme Designer :Creates unique, visually appealing website themes optimized for university projects.
  • SEO-Focused Content Manager : Improves site performance and visibility through effective SEO strategies and clean coding.

Campus Security Officer

University Of Idaho
09.2023 - 01.2024
  • Monitored security, fire alarms via centralized electronic interface.
  • Certified fire safety and management trained.
  • Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
  • Served as initial contact for campus visitors and provided directions to specific buildings, events and.

Custodian

University Of Idaho
09.2022 - 05.2023

I worked as a student custodian for University of Idaho, for two semesters as cleaning, organizing and maintaining areas for the main building of campus.

Jamboree Education Nepal

Pradhum Khadka
12.2021 - 04.2022
  • Collaborated with students with multiple degrees of special needs to accomplish various tasks.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Instructed students with physical and cognitive disabilities.
  • Partnered with standard education teachers from across academic departments.
  • Helped students apply abroad finding the best fit Universities.
  • Created ties between organizations and Universities for better results on student applications.
  • Ran a marketing campaign for Jamboree Institute to attract students with interests to visit abroad for higher education
  • Provided comprehensive technical support, including diagnosing and troubleshooting hardware and software issues, managing device installations, and conducting on-site and remote problem resolution for staff and faculty.
  • Effectively managed IT operations, including maintaining a ticketing system, refreshing and redistributing computers, and relocating devices and communication systems between offices.
  • Delivered professional customer service by addressing queries courteously, guiding users through technical processes, and ensuring prompt resolution of IT-related concerns.

Education

Bachelor of Science - Computer Science

University of Idaho
Moscow, ID
12-2023

Skills

  • Technical Troubleshooting – Proficient in diagnosing and resolving software, hardware, and connectivity issues
  • Customer Support – Skilled in providing professional and courteous assistance in person and over the phone
  • Office 365 Proficiency – Experienced in using Word, Excel, PowerPoint, and other Office applications
  • Communication – Strong verbal and written skills for clear and professional interactions
  • Time Management – Effective at multitasking and prioritizing tasks in a fast-paced environment
  • Hardware Installation – Basic skills in setting up, uninstalling, and reinstalling hardware components
  • Research and Problem Solving – Investigative skills for troubleshooting technical issues
  • Attention to Detail – Focused on accuracy and thorough documentation in ticketing systems

Certification

  • Certified Python and Django, BroadwayInfosys - 11th April 2019- 10th July 2020

Playing games

In addition to my academic work, I enjoy playing competitive games such as Apex Legends, Counter-Strike: Global Offensive (CSGO), and Battlefield. These games have helped me develop strong problem-solving and decision-making skills, especially under pressure. Through teamwork and communication in multiplayer settings, I’ve learned to collaborate effectively and think critically in fast-paced environments. My interest in gaming has also deepened my understanding of technology and hardware, which aligns with my ability to troubleshoot and resolve IT-related issues.

Timeline

Campus Security Officer

University Of Idaho
09.2023 - 01.2024

IT Support Specialist

Self Employed Web
01.2023 - Current

Custodian

University Of Idaho
09.2022 - 05.2023

Jamboree Education Nepal

Pradhum Khadka
12.2021 - 04.2022
  • Certified Python and Django, BroadwayInfosys - 11th April 2019- 10th July 2020

Bachelor of Science - Computer Science

University of Idaho
Saphal Giri