Summary
Overview
Work History
Education
Skills
Timeline
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Saphire Blake

Fort Worth,TX

Summary

Knowledgeable Sr. Community Director with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through solution-oriented approach. Connects positively with tenants to keep accounts current and minimize unsavory behaviors.

Overview

8
8
years of professional experience

Work History

Sr. Community Director-ACD Ambassador

Hilltop Residential
03.2021 - Current
  • Oversaw property management operations to a 474 unit community, ensuring timely maintenance and exceptional living conditions for residents.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
  • Collaborated with other senior leaders in the organization to develop long-term strategic plans for community development.
  • Managed a diverse team of professionals, fostering an inclusive and collaborative work environment.
  • Developed comprehensive annual budgets, optimizing resource allocation for maximum community impact.
  • Conducted orientation sessions and organized on-the-job training for all new Assistant Community Directors.
  • Monitored and evaluated training performance to determine quality and cohesiveness.

Volleyball Coach

Texas Pistols Volleyball
01.2016 - 01.2021
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Prepared athletes for special competitions and tournaments.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

Leasing Agent

Cortland
03.2019 - 02.2020
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Recruited new residents through website advertising and marketing.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.

Leasing Agent

Bassham Properties
01.2018 - 03.2019
    • Toured property with prospective tenants and provided wealth of information in regards to its key features.
    • Recruited new residents through website advertising and marketing.
    • Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
    • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.

Education

High School Diploma -

Keller Central Highschool
Keller, TX
05.2015

Skills

    • Written communication
    • Problem solving/Decision Making
    • Adaptability
      • Public speaking
      • Team leadership
      • Organizational skills

Timeline

Sr. Community Director-ACD Ambassador

Hilltop Residential
03.2021 - Current

Leasing Agent

Cortland
03.2019 - 02.2020

Leasing Agent

Bassham Properties
01.2018 - 03.2019

Volleyball Coach

Texas Pistols Volleyball
01.2016 - 01.2021

High School Diploma -

Keller Central Highschool

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Saphire Blake