William Houlihan
Hopkinton,RH
Summary
Strategic Sr. Manager of Community Engagement with 10+ years leading shelter operations, outreach, and client services. Skilled in team leadership, incident response, and relationship building with community partners, schools, government agencies, and healthcare providers. Focused on improving access to services, strengthening coordination, and delivering timely support to vulnerable populations.
Overview
18
18
years of professional experience
Work History
Sr. Manager of Community Engagement
WARM Center
Westerly, Rhode Island
11.2015 - Current
- Oversaw shelter operations for warm center housing and client services to ensure effective support for residents.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Fostered community outreach by coordinating rapport-building events to liaise with community members.
- Managed incident response and client concerns, facilitating timely resolutions and escalations as needed.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Engaged with community members at networking events to foster relationships. as a representative of the organization.
- Participated in planning meetings with internal teams regarding upcoming outreach initiatives.
- Assisted with case management tasks and client support plans.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Coordinated community outreach events to strengthen relationships with community members and enhance engagement.
- Interviewed clients and gathered information for eligibility and service planning.
- Coordinated referrals with healthcare, housing, and behavioral health partners.
- Networked with professionals to build connections for the organization.
- Connected clients with community resources and support services.
- Communicated with families, providers, and internal staff on case status.
- Advocated for client needs during care meetings and service reviews.
- Handled incident response, client concerns, and escalation procedures.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Prepared event materials, presentations, and follow-up correspondence.
- Maintained confidentiality while handling sensitive client information and records.
- Monitored client progress through regular follow-up contacts.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate healthcare providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors as required.
- Conducted home visits to assess the safety of living environments for clients.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted individuals with eligibility for available benefits.
- Kept detailed logs of client interactions for effective case management. and electronic client records following department and agency policies for effective monitoring.
- Transitioned clients to different providers based on progress or needs.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Acted as an advocate for vulnerable populations by advocating policy changes at the state level.
- Attended court hearings as a representative of the organization when needed.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Identified barriers to client success and developed strategies to overcome them.
- Utilized case management software and databases for efficient information tracking.
- Collaborated with other service providers to ensure continuity of care for clients.
Independent Musician
Self Employed
Ashaway, RI
01.2009 - Current
- Performed live music sets for private and public events.
- Played live shows with full bands and solo performances.
- Composed and performed original music for a variety of audiences.
- Collaborated with other musicians to plan rehearsals and performances.
- Organized rehearsals, concerts and events to promote upcoming projects.
- Coordinated booking details directly with clients and event organizers.
- Maintained instruments, cables, and sound equipment before performances.
- Maintained equipment such as guitars, amplifiers and recording devices.
- Traveled to perform at various venues across the country extensively to perform at various venues to perform at various venues around the country.
- Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
- Managed social media accounts by creating content that engages fans online.
- Networked with industry professionals to explore collaboration opportunities with industry professionals to secure new opportunities.
- Developed strong interpersonal skills to deal with different personalities.
- Developed promotional material such as posters, flyers and websites.
- Produced demos using digital workstations like Pro Tools or Logic Pro X.
- Held informal performances on street corners and for private groups.
Education
High School Diploma -
Warwick Area Career And Tech
Rhode Island06-1998
Some College (No Degree) - Cinematography/ Fine Arts
Bob Jones University
Greenville, SCSkills
- Shelter operations
- Case management
- Client intake
- Incident response
- Program reporting
- Community engagement
- Resource coordination
- Team leadership
- Crisis intervention
- Effective communication
- Conflict resolution
- Relationship building
- Strategic planning
- Operations management
- Cross-functional collaboration
- Active listening
- Crisis management
- Staff training
- Needs assessment
- Written communication
- Problem-solving abilities
- Reporting and documenting
- Decision-making
- Adaptability
- Team building
- Contract negotiation
- Attention to detail
Accomplishments
- Newport Folk Festival Alumni 2012/2015
Timeline
Sr. Manager of Community Engagement
WARM Center
11.2015 - Current
Independent Musician
Self Employed
01.2009 - Current
High School Diploma -
Warwick Area Career And Tech
Some College (No Degree) - Cinematography/ Fine Arts
Bob Jones University