Charne Ingram
Renton
Summary
Experienced housing and behavioral health leader specializing in operations management within supportive housing and crisis stabilization. Demonstrates expertise in team leadership, high-acuity management, and the implementation of housing-first, harm reduction, and trauma-informed care models. Skilled in program oversight, staff development, and fostering cross-system collaboration to enhance housing stability and service delivery.
Overview
5
5
years of professional experience
Work History
Engagement Specialist (Float)
Catholic Community Services
10.2025 - Current
- Delivered operational support across multiple Permanent Supportive Housing sites, enhancing safety, security, and continuity of services
- Respond to crises including behavioral health incidents, conflicts, and medical emergencies using de-escalation and trauma-informed care
- Monitor building activity through security systems and routine walkthroughs to maintain a safe residential environment
- Document incidents, resident interactions, and shift activity in compliance with agency and regulatory standards
- Established rapport with residents to effectively connect individuals to internal and external resources
- Collaborate with site staff and service providers to support housing stability and resident well-being
Shift Supervisor
Connections Health Solutions
12.2024 - Current
- Directed staff response to crises, ensuring effective de-escalation and adherence to safety protocols and client-centered care
- Supervised daily operations of crisis stabilization facility, leading and supporting staff in high-acuity behavioral health environment
- Oversaw shift operations, ensuring documentation accuracy and compliance with policies and procedures
- Provide coaching, guidance, and escalation support to staff to ensure quality service delivery
- Coordinate with interdisciplinary teams including medical and behavioral health professionals to support client stabilization
Case Manager
Connections Health Solutions
08.2024 - 12.2024
- Coordinated care management, service planning, and referrals for clients experiencing crisis stabilization, ensuring access to necessary resources
- Facilitated discharge planning and smooth transitions to community-based services, promoting continuity of care
- Coordinated client assessments to identify individual needs and resources.
- Developed tailored service plans in collaboration with clients and stakeholders.
- Monitored client progress and adjusted plans as necessary for optimal support.
Shelter Lead
The Sophia Way
12.2022 - 07.2024
- Led daily shelter operations and served as on-site leadership overseeing staff and resident services
- Managed shift coverage and staffing levels, ensuring consistent operations and service continuity
- Supervised staff; managed hiring, onboarding, scheduling, and performance support
- Designed and facilitated staff trainings on trauma-informed care, crisis response, and shelter protocols
- Responded to crises, safety concerns, and resident conflicts while maintaining compliance with program policies
- Supported case management and facilitated resident stabilization in high-demand shelter environment
Case Manager
The Sophia Way
04.2023 - 11.2023
- Supported clients with complex needs, addressing mental health and substance use challenges
- Navigated housing options, advocated for resources, and planned services for women experiencing homelessness
- Coordinated placements and referrals, ensuring thorough documentation with community partners
- Supported clients transitioning from shelter to permanent housing by coordinating housing navigation and voucher-based placements through regional housing systems, including the Seattle Housing Authority, King County Housing Authority, and Renton Housing Authority, in collaboration with community-based providers
Shelter Staff/Case Aide
The Sophia Way
12.2022 - 04.2023
- Guided clients in accessing housing resources and social services to improve stability
- Managed documentation, referrals, and bed availability to support shelter operations
- Supported daily shelter operations, intake processes, and resident services
- Recorded client interactions in case management software to ensure accurate service delivery
Care Coordinator
Landmark Health
04.2021 - 08.2022
- Facilitated access to care by coordinating scheduling, resources, and patient advocacy
- Coordinated in-home medical and behavioral health services for high-risk patients
- Ensured comprehensive clinical documentation for interdisciplinary team collaboration
Education
High School Diploma -
Interagency Academy
Seattle, WASkills
- Community outreach
- Resident engagement
- Crisis intervention
- Trauma-informed care
- Case management
- Compliance reporting
- Policy compliance
- Interdisciplinary collaboration
- Conflict resolution
- Operational management
- Process optimization
- Schedule coordination
- Staff development
- Client advocacy
- Shelter operations
Certifications And Credentials
- Registered Agency Affiliated Counselor (RAAC) — Washington State Department of Health (Active – Renewal in Progress)
- CPI Blue Card Certified, 12/01/26
- Food Handler’s Permit, Active
- BLS, CPR, AED & First Aid Certified, American Heart Association
- Certified BLS/CPR/AED/First Aid Instructor, American Heart Association
Timeline
Engagement Specialist (Float)
Catholic Community Services
10.2025 - Current
Shift Supervisor
Connections Health Solutions
12.2024 - Current
Case Manager
Connections Health Solutions
08.2024 - 12.2024
Case Manager
The Sophia Way
04.2023 - 11.2023
Shelter Staff/Case Aide
The Sophia Way
12.2022 - 04.2023
Shelter Lead
The Sophia Way
12.2022 - 07.2024
Care Coordinator
Landmark Health
04.2021 - 08.2022
High School Diploma -
Interagency Academy