Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sapir Refael

Brooklyn,NY

Summary

Dynamic professional with a proven track record in operations and customer service at Edge Autos Leasing And Sales. Expert in relationship building and merchandise selection, consistently enhancing client satisfaction and driving repeat business.


Possesses valuable experience in delivering personalized shopping experiences,sourcing luxury pieces and exceeding client expectations. Demonstrated strong communication and organizational skills. Fashion enthusiast with attention to detail and strategic planning, delivering exceptional results in fast-paced environments.



Overview

10
10
years of professional experience

Work History

Personal Shopper

Self-employeed
10.2020 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up or delivery.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Worked productively with customers to meet order requirements and service expectations.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Enhanced clients' online shopping experience by recommending reputable websites and verifying authenticity of luxury goods.
  • Improved client confidence and satisfaction, providing expert advice on current fashion trends and how to wear them.
  • Resolved client wardrobe dilemmas, selecting outfits for special occasions that matched their unique style.
  • Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion.
  • Built strong relationships with store managers and associates to secure exclusive deals and early access to pre-order the new collections for clients.
  • Maintained detailed client profiles to track preferences, sizes, and past purchases, enabling personalized service.
  • Built relationships with customers and community to promote long term business growth.

Director of Operations

Edge Autos Leasing And Sales
10.2017 - 12.2018
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Reported issues to higher management with great detail.

Office Administrator

SAND AUTOMOTIVE
04.2015 - 09.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reviewed inventory daily

Education

Bachelor of Science - Fashion Business And Merchandising

Fashion Institute of Technology
New York, NY
08-2018

Skills

  • Attention to detail
  • Styling
  • Decision-making
  • Relationship building
  • Merchandise selection
  • Purchase recommendations
  • Excellent communication
  • Professionalism

Languages

English
Native or Bilingual
Hebrew
Native or Bilingual
French
Native or Bilingual

Timeline

Personal Shopper

Self-employeed
10.2020 - Current

Director of Operations

Edge Autos Leasing And Sales
10.2017 - 12.2018

Office Administrator

SAND AUTOMOTIVE
04.2015 - 09.2017

Bachelor of Science - Fashion Business And Merchandising

Fashion Institute of Technology

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Sapir Refael