Sapna Amin
Coconut Creek
Summary
Dynamic and dedicated professional with extensive experience in the hospitality industry, including a role at Texas Roadhouse. Proven leadership abilities and exceptional customer service skills have driven repeat business and employee development. Adept at multitasking and maintaining attention to detail, ensuring a positive guest experience and operational excellence.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
Coconut Creek
01.2024 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender/Training Coordinator
Flanigans
North Lauderdale
04.2023 - 12.2023
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
- Completed regular bar inventories and daily requisition sheets.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Store Trainer/ Bartender/Store Manager
Brus Room
Coconut Creek
05.2021 - 06.2023
- Assisted in developing an effective onboarding program for new hires.
- Collaborated with managers on the development of individualized plans for each employee's professional growth.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
BARISTA
LA NOUVELLE MAISON
Boca Raton
08.2020 - 04.2021
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Created signs and displays to advertise store products or events.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed cash register and processed transactions with accuracy and integrity.
Education
Associate of Science - Nursing
BROWARD COLLEGE
Davie, FL06-2026
High School Diploma -
MONARCH HIGH SCHOOL
Coconut Creek05-2021
Skills
- Punctuality
- Attention to detail
- Accounting principles
- Leadership abilities
- Multitasking skills
- Organizational skills
- Critical thinking
- Reliable and responsible
References
References available upon request.
Timeline
Server
Texas Roadhouse
01.2024 - Current
Bartender/Training Coordinator
Flanigans
04.2023 - 12.2023
Store Trainer/ Bartender/Store Manager
Brus Room
05.2021 - 06.2023
BARISTA
LA NOUVELLE MAISON
08.2020 - 04.2021
Associate of Science - Nursing
BROWARD COLLEGE
High School Diploma -
MONARCH HIGH SCHOOL
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