Sapna Patel
Missouri City
Summary
Informational Technology Professional with 7+ years of experience for driving innovation and efficiency to solve complex Information Security operations. As a US Army Veteran, my exposure with various classified, in domestic and international environments broadened my exposure to lead rapid and comprehensive status reports, information assurance, system administration, strategies implementation, issue mitigation, technical support, and follow-through on goals in a fluid environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Analyst
Atmosera/ TekSystems
01.2022 - Current
- Implement and monitor security measures for the protection of computer systems, networks, and information
- Enforcement of information security plans, policies, principles, baselines, and standards
- Measure, track, and report the security risk, vulnerability, and remediation status
- Maintain systems plus controls to protect against unauthorized access, disclosure, modification, and deletion of information through resources and networks
- Resolve issues by responding IT threats and vulnerabilities
- Conduct routine security analysis of client environments.
- Work with external teams to conduct a seamless External Penetration Test for Clients
Enterprise Systems Management (SysMan) Engineer
Link Solutions
02.2021 - 07.2021
- Supporting government efforts in continued deployment of enterprise NetOps capabilities that directly support the Army’s maturing transformation
- Provide Tier III support for engineering and program-level issues submitted to the SysMan Program and issues elevated by system administrators
- Manage incidents and problems; confirm validity of issues and problems; seek known solutions related to more complex issues
- Deploy and maintain SysMan systems in support of EOF/Lab/Fabric testing environments
- Provide technical integration, engineering, test and analysis and operational support to continue development, implementation, and sustainment of the SysMan capability on NIPRNET (Unclassified) and SIPRNET (Classified)
Senior Network Engineer
Genesys
03.2019 - 03.2020
- Apply organization skills, strong attention to detail, critical thinking, fast-paced problem solving, and creative vision to drive management strategy for a company that promotes impact through secure cloud contact center software
- Instrumental for the architecture, design, and general implementation of diverse network solutions for an average of 10+ enterprise clients; Utilize JIRA ticketing system to track and create tickets for Enterprise customers
- Demonstrate analytical skills by ensuring documentation for WAN and LAN activations for Enterprise customers
- Develop Network and Telecom designs on Visio to show connectivity from enterprise customer to Genesys network
- Facilitate and contribute input towards daily meetings for the implementation of 10+ global customer-facing projects
- Provide coaching, mentoring, and troubleshooting support to newer staff members
System Administrator
US Army, NCI INC, and AT&T Systems
01.2015 - 03.2019
- Oversaw the technical planning, deployment, integration, Test/validation of all Open source, Governmental, Commercial, and custom software applications;
- Documented Server/Service interruption to include date and time, total service interruptions, problem, corrective actions, and preventative recommendations
- Installed Windows on workstations, laptops, local/network printers, scanners, while also replacing malfunctioning components
- Diagnosed problems in collaboration with 5+ other IT divisions to resolve issues and prevent them in the future.
Service Desk Administrator
US Army
07.2013 - 07.2018
- Spearheaded development and implementation of optimum efficiency in multiple on-site IT operations throughout tenure
- Investigated violations of computer security procedures and ensured strict adherence moving forward
- Implementing, modifying, and creating Microsoft SharePoint page for Kandahar Service Desk which created backup method to accessing essential documents and collaboration with US military branches
- Execute verification and creation of mailboxes, organizational mailboxes and distribution lists with the web based government program; Defense Enterprise Provisioning Online
- Provided PKI engineering support through: testing, integrating, deployment, and support of infrastructure components that support or utilize CAC / PIV, PKI, PKE, biometrics, and Active Directory Certificate Services (ADCS)
- Lead key Service Desk Account Management by reporting, analyzing, and testing tasks; Utilized network tools to evaluate possible problems, opened incident records, resolved problems and escalated them to the proper contacts.
Education
Bachelor of Science - Cybersecurity
Maryville University
St. Louis, MO03.2025
Cybersecurity Certificate -
Rice University
Houston, TX10.2020
Skills
- Administrative Service Desk
- Customer Support
- Troubleshooting Services
- Microsoft Active Directory Administration
- Endpoint Security
- Information Assurance/ Security Training
- Software Patch Management
- Security Controls Compliance
- Security Configuration Policies & Protocols Maintenance
- Security System Documentation
- Hardware Configuration
- Information System Lifecycle Management
- Customer Program Improvement
- Exceptional Customer Service
- Oral & Written Communication Skills
- Instruction Coordination
- Procedures Implementation
- Software Installation
- Contractor & Agency Relations
- Intrusion Detection
Certification
- AZ 104
- CySA +
- Microsoft SC 200
- CompTIA Advanced Security Practitioner (CASP)
- CompTIA Network+
- Microsoft: Windows 7, Enterprise Desktop Support Technician (MCP)
- Microsoft Certified Solutions Associate (MCSA)
- Lean Six Sigma White Belt
Clearance
Secret Clearance
Personal Information
Title: Cybersecurity Professional | Information Management Specialist | Information Technology Specialist
Timeline
Security Analyst
Atmosera/ TekSystems
01.2022 - Current
Enterprise Systems Management (SysMan) Engineer
Link Solutions
02.2021 - 07.2021
Senior Network Engineer
Genesys
03.2019 - 03.2020
System Administrator
US Army, NCI INC, and AT&T Systems
01.2015 - 03.2019
Service Desk Administrator
US Army
07.2013 - 07.2018
Bachelor of Science - Cybersecurity
Maryville University
Cybersecurity Certificate -
Rice University
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