SaPohia Raihyea Hunt-Reeves
Prattville
Summary
Reliable and detail-oriented professional with extensive experience in customer service, data entry, and high-volume operations. Skilled in remote communication tools, problem-solving, and multitasking in fast-paced environments. Seeking a work-from-home role in customer support, technical assistance, or data entry where strong organizational and interpersonal skills can support business success.
Hardworking professional accomplished in reading blueprints, moving materials and testing items to complete work with high-quality results. Team-oriented worker skilled in operating equipment and organization stations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Assembly Line Assembler
HMMA
Montgomery
05.2022 - Current
- Followed detailed procedures to meet production and quality goals in a high-paced environment.
- Demonstrated reliability and consistency during extended shifts, supporting team performance.
- Applied organizational and problem-solving skills to manage time-sensitive tasks.
Customer Service Representative
Alorica
Montgomery
01.2021 - 05.2022
- Handled inbound and outbound calls to assist customers with account inquiries, billing, and technical issues.
- Documented customer interactions accurately for future reference and quality assurance.
- Maintained high satisfaction ratings by providing effective and empathetic support.
- Collaborated with remote teams to troubleshoot and resolve issues efficiently.
Education
High School Diploma -
Stanhope Elmore High School
Millbrook, ALSkills
- Remote communication tools (Zoom, Teams, Slack)
- Data entry and accuracy in record-keeping
- Customer service and problem resolution
- CRM systems and ticketing platforms (trained)
- Time management and multitasking
- Adaptive teamwork and independent workflow
- Assembly line techniques
- Part assembly
- Production lines
- Manufacturing experience
- Assembly and production
- Cash handling
- Attention to detail
- Work ethic and integrity
- Customer service excellence
- Data entry
- Payment processing
- Credit card processing
- Patience and empathy
- Credit and cash transactions
- Hospitality and accommodation
Certification
- Certified Phlebotomy Technician, Jes Health Service, 10/11/19
Currently taking refresher courses for phlebotomy 2026
Timeline
General Assembly Line Assembler
HMMA
05.2022 - Current
Customer Service Representative
Alorica
01.2021 - 05.2022
High School Diploma -
Stanhope Elmore High School