Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sapolu Meli

Pearl City

Summary

I am seeking a full-time/part-time position that will utilize my leadership experience, administrative skills, housing experience, human services, and educational background. However, I am willing to learn new things to expand my knowledge to better my services.

Overview

31
31
years of professional experience

Work History

Driver

Uber
03.2020 - Current
  • Provide safe transportation services. If there is a problem with the ride, he or she needs to report it immediately
  • Greet customers politely and answer questions they may have
  • Drive passengers to their destinations & pick up customers at designated pick-up locations. Provide a safe ride for customers


Community Manager

Cambridge Management Services
03.2017 - 12.2023
  • Promote a safe and positive atmosphere for multi-family residential property.
  • Assist residents with complaints as much as possible.
  • Work closely with Maintenance workers in cleaning and beautifying the apartment.
  • Discuss and Report violations of the Lease Agreement to the Regional Manager
  • Property Inspections on Move-in/Move-out. Unit inspections monthly/annually
  • Process Rental Application and Prepare Lease. Interpret and enforce the apartment lease agreement in cooperation with the apartment rules.
  • Rent calculations upon move-in. Take orders for maintenance repairs.
  • Make sure the property is always secured due to the dangers of the environment in Chinatown. Supervise staff & maintenance department.

Behavior Case Manager

CER
03.2012 - 03.2017
  • Manage 30 caseloads of developmentally disabled and mentally ill.
  • Integrate them into the community by creating an Individual Recovery Plan (IRP)
  • Coach and provide supportive counseling and psychoeducation.
  • Obtaining psychiatric visits, medications, housing, substance abuse treatment
  • Provide crisis intervention and case management to clients.
  • Assist clients in finding and obtaining community resources.
  • Facilitate self-help groups.

Customer Service Agent

Alaska Airlines
02.2005 - 09.2015
  • Ticket Counter/lobby/gate functions/bags/customs/ramp and other terminals
  • Constant passenger and crew interaction; solve ticketing issues
  • Operate jet bridge/Assist in welcoming arrivals/friendly departures
  • Audits daily cash-handling transactions. Prepares airway bills and manifests

Employment Counselor

Goodwill Industries
05.2007 - 01.2012
  • Collects, organizes, and analyzes information about individuals.
  • Assists individuals with overcoming social and emotional problems.
  • Provide case management to participants; conduct group meetings.
  • Conduct initial meetings with SNAP recipients. Do job search for clients.
  • Develop and maintain relationships with clients and their support system.

Office Assistant II

Dept of Health
01.1994 - 08.2004
  • Front Desk Service. Type letters, memos, and transcribes for MDs.
  • Answer/screen/transfer phone calls and inquiries to PhD; MD; MSW; RN;
  • Make appointments and maintain a calendar.
  • Distribute mail and supplies. Files and perform other duties as assigned.

Education

Bachelor's degree - Biblical Studies

FarNorth Bible College
01.2007

Psychology Major

Hawaii Pacific University
01.2004

Degree - Business/Travel Industry

Hawaii Business College
01.1989

Diploma - General Education

Farrington High School
01.1986

Skills

  • Effective team leadership experience
  • 20 years of customer service expertise
  • Extensive experience in human services
  • Bilingual in English and Samoan
  • Skilled in multiple software applications
  • 20 years of Spiritual Leadership

Timeline

Driver

Uber
03.2020 - Current

Community Manager

Cambridge Management Services
03.2017 - 12.2023

Behavior Case Manager

CER
03.2012 - 03.2017

Employment Counselor

Goodwill Industries
05.2007 - 01.2012

Customer Service Agent

Alaska Airlines
02.2005 - 09.2015

Office Assistant II

Dept of Health
01.1994 - 08.2004

Psychology Major

Hawaii Pacific University

Degree - Business/Travel Industry

Hawaii Business College

Diploma - General Education

Farrington High School

Bachelor's degree - Biblical Studies

FarNorth Bible College

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Sapolu Meli