Sapphire Oregel
Mesa,AZ
Overview
9
9
years of professional experience
Work History
Drive-Thru Cashier
BoSa Donuts
Mesa, AZ
05.2017 - 2019
- Handled cash transactions, ensuring accuracy and compliance with company policies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work station to promote safety and efficiency.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
- Upsold additional products and services to customers to boost sales.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier Team Lead
Backyard Taco
Mesa, AZ
03.2018 - 03.2020
- Supervised daily cash handling operations to ensure accuracy and compliance with company policies.
- Trained and mentored team members on customer service best practices and point-of-sale systems.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times for customers.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and repeat business.
- Conducted regular audits of cash registers to ensure accountability and identify discrepancies promptly.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Material Handler
McKesson
Tempe, AZ
03.2021 - 2024
- Operated forklifts and pallet jacks to transport materials efficiently.
- Maintained inventory accuracy through regular cycle counts and system updates.
- Assisted in unloading shipments and organizing products in warehouse.
- Collaborated with team members to streamline order fulfillment processes.
- Followed safety protocols to ensure compliance in all material handling activities.
- Trained new employees on equipment operation and warehouse procedures.
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
Assistant Branch Manager, Operations
First Convenience Bank
Mesa, AZ
11.2024 - Current
- Streamlined customer service processes to enhance client satisfaction and operational flow.
- Trained new employees on banking procedures, policies, and customer engagement techniques.
- Assisted in managing daily branch operations to ensure compliance and efficiency.
- Coordinated staff schedules to optimize service delivery and team performance.
- Monitored cash handling procedures to reduce discrepancies and maintain accuracy.
- Conducted regular audits of branch activities to uphold regulatory standards and improve practices.
- Improved customer satisfaction with prompt issue resolution and proactive communication.
- Cultivated strong relationships with clients by consistently providing exceptional service tailored to their individual needs.
Server Supervisor
IHOP
Mesa, AZ
03.2022 - 10.2023
- Supervised daily operations and ensured adherence to service standards.
- Trained and mentored new servers on menu knowledge and customer service techniques.
- Managed staff schedules to optimize coverage during peak hours.
- Implemented service enhancements based on customer feedback and operational needs.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2023
Timeline
Assistant Branch Manager, Operations
First Convenience Bank
11.2024 - Current
Server Supervisor
IHOP
03.2022 - 10.2023
Material Handler
McKesson
03.2021 - 2024
Cashier Team Lead
Backyard Taco
03.2018 - 03.2020
Drive-Thru Cashier
BoSa Donuts
05.2017 - 2019
High School Diploma -
Mesa High School