Sapphire Renna
Pensacola,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am currently pursuing a Masters in Human Resources, leading to a certification in SHRM-CP credentials. My ultimate goal is to further a career in Human Resources and bring innovative ideas into HRM practices.
Overview
7
7
years of professional experience
Work History
Customer Advocate
Safelite Fulfillment
11.2022 - 08.2023
- Manage over 50 incoming calls, e‑mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same‑day reschedules/cancellations
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Confirming and completing work order information, including insurance verification, additional parts and missing information
- Administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills
- Review orders from the national contact center and manage dealer part orders and special accounts.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
Sales Associate
OrangeTheory Fitness
11.2021 - 06.2022
- Presenting OTF concept to any interested consumers, also known as “intros”
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Solved customer challenges by offering relevant products and services.
- Participating in marketing and outreach events.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Performed cold-calling and follow-ups with 50 leads per day to secure new revenue.
Assistant Manager
Sally Beauty
04.2016 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategy to increase sales and drive profits by 10% each month.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance by 4% each month and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and assisted manager in hiring employees and implemented mentoring programs to promote positive feedback and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH10.2024
Bachelor of Arts - Cultural Anthropology
The University of West Florida
Pensacola, FL05.2022
Skills
- Solution Development
- Administrative and Office Support
- Invoice Preparation and Processing
- Issue and Complaint Resolution
- Microsoft Office
- Sales Quota Achievement
- Cultural Awareness
- Improve Performance
- Customer Relations
- Time Management
- Goals and Performance
Timeline
Customer Advocate
Safelite Fulfillment
11.2022 - 08.2023
Sales Associate
OrangeTheory Fitness
11.2021 - 06.2022
Assistant Manager
Sally Beauty
04.2016 - 12.2019
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Arts - Cultural Anthropology
The University of West Florida
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