Richard Thomas
Las Vegas,NV
Summary
Dynamic customer service professional with a proven track record excelling in empathetic problem-solving and conflict resolution. Skilled in CRM systems, I effectively troubleshoot complex issues while delivering clear solutions. Committed to enhancing customer satisfaction through strong communication and a collaborative approach.
Overview
10
10
years of professional experience
Work History
Customer Advocate
Consumer Advocacy Law Group
Las Vegas, NV
09.2025 - 03.2026
- Drafted motions, pleadings, and legal documents for litigation processes.
- Analyzed consumer complaints to identify patterns and inform advocacy strategies.
- Collaborated with clients to gather information and assess case merits effectively.
Telus Digital
Customer Support Specialist
Las Vegas, NV
11.2023 - 02.2025
- Help customers create, update, or cancel accounts.
- Resolve billing inquiries and subscription plan issues.
- Process refunds, promotions, and account adjustments.
- Troubleshoot streaming issues on various devices (smart TVs, mobile apps, web browsers, streaming devices).
Customer Service Representative
Alotica
Las Vegas, NV
03.2018 - 02.2020
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with account setup, login issues, and subscription management.
- Troubleshoot technical problems related to devices, apps, and connectivity.
- Process billing inquiries, refunds, and account changes accurately.
Customer Service Representative
ClientLogic
Las Vegas, NV
08.2016 - 02.2018
- Update customer information, service plans, or payment methods.
- Process orders for new services, upgrades, or cancellations.
- Document all interactions, including complaints, troubleshooting steps, and resolutions in the system, ensure accurate notes for follow-ups or escalation.
Education
High School Diploma -
Western High School
Las Vegas, NV05-2024
Skills
- Excellent verbal & written communication with strong active listening
- Empathetic problem-solving and conflict resolution
- Proficient in CRM systems and multichannel support (phone, email, chat)
- In-depth product/service knowledge and clear solution delivery
- Strong organization, time management, and attention to detail
- Collaborative team player with a customer-first mindset
Timeline
Customer Advocate
Consumer Advocacy Law Group
09.2025 - 03.2026
Telus Digital
Customer Support Specialist
11.2023 - 02.2025
Customer Service Representative
Alotica
03.2018 - 02.2020
Customer Service Representative
ClientLogic
08.2016 - 02.2018
High School Diploma -
Western High School