Victoria Joy
Madison,WI
Summary
Proven project leadership always with an eye on customer value over the entire SAP suite of products and an understanding of legacy products value until sunset. Extensively experienced and goal-oriented IT expert with a demonstrated record of accomplishment leading project teams in the preparation, development and analysis of SAP solutions. Known for efficient, successful SAP implementations, with innovative solutions. Proven ability to take a leadership role in reengineering business processes and developing software solutions to meet specific customer requirements. Strong expertise in business process improvements and increasing productivity through system design and implementation. Talented leader directing highly skilled financial management teams to support achievement of overall corporate goals and objectives. Trusted adviser to SAP customers, project teams and BRIM practice colleagues. Experienced platinum level solution architect and practice lead. Specializing in SAP BRIM Solution with focus on Convergent Invoicing (CI), Contract Accounting (FICA), and Finance / Controlling (FI/CO) design, configuration and implementation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
BRIM Practice Lead
SAP America, Inc
10.2019 - Current
- Rewrote job profiles, open job posting, recruiter job aid and interview questionnaire for BRIM consulting roles including consultant, senior consultant, and principle consultant.
- Conducted initial and SME interviews and recommended six candidates who successfully joined BRIM practice.
- Designed, created and monitored five Learning Compass programs for BRIM Solution: BRIM Overall, BRIM CI, BRIM CC, BRIM SOM and BRIM FICA resulting in approximate 20% completion rate of over 200 SAP employees.
- Worked closely with pre-sales, license sales and service sales to position and sell BRIM licenses and services. Guiding customers through strategic 'big rock' decisions to determine best SAP solution for their requirements.
- Created dozens of BRIM Solution service estimates including resources, timeline, scope and assumptions. Led customer presentations of SAP proposals for BRIM many implementations resulting in multi-million dollar sales.
- Identified potential risks and discussed possible mitigations at bid council during service estimate approval process.
- Proactively coached and mentored various resources both within BRIM practice and externally at SAP. resulting in tremendous growth for both mentees and myself.
- Provided feedback and resource staffing placement to practice manager to assist with customer engagements both pre and post sale of SAP licenses and services.
- Identified product gaps and potential roadmap additions of features and functions for BRIM Solution, working closely with both product owner(s) and product engineering to affect product improvements.
- Led multiple customer advisory engagements resulting in successful project implementations of BRIM solution.
- Provided advice and recommendations to prevent project escalations and reduce SAP Services risk where engaged, and project SAP brand for both engagements where SAP resources were staffed and those where SAP had no involvement.
- Worked closely with partners for joint BRIM implementation estimates including RACI defining roles and responsibilities.
- Identified BRIM practice consultants growth opportunities for BRIM Solution product knowledge and soft skill improvement. Including various options to increase consultant utilization.
Lead Solution Architect
Industry: Consumer Product Goods
07.2017 - 03.2020
- Lead team of 20+ highly skilled SAP experts in implementation of SAP Billing, Revenue and Innovation Management (BRIM)
- Responsible for overall design and architecture of CRM-SOM, CC, CI, CM and FICA
- Work closely with delivery executive to affect resourcing and overall execution of BRIM work stream
- Accountable for solution manager focus build activities to support realize, deploy and run.
- Optimized existing systems through continuous improvement initiatives, resulting in improved efficiency and scalability.
- Achieved on-time delivery for all projects by effectively managing timelines, milestones, and team collaboration.
- Managed vendor relationships to ensure timely delivery of products and services that met project specifications.
Project Lead
Industry: High Tech
08.2013 - 12.2014
- Work closely with customer program management to drive effective communication between this highly visible project team and SAP
- Proactively head off escalations while simultaneously performing all necessary tasks to implement Convergent Invoicing
- Coordinated and mentored both resources from SAP, customer and 3rd party consulting firms
- Implementation successfully went live on-time, within budget and low backlog of both technical debt and backlogged items.
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout project lifecycle.
SAP Convergent Invoicing Contract Accounting Lead
Industry: High Tech
04.2013 - 08.2013
- Create performance testing plan document to specify preparatory actions, resources, testing steps, results documentation and follow-on activities
- Coordinate with SAP Waldorf experts to set up multiple workshops act as liaison between client and SAP Development colleagues
- Spearhead support requests to ensure timely resolution.
- Improved performance of Billable Item processing and invoice creation by 30%
- Maintained confidentiality of sensitive financial information, adhering to strict data privacy standards and regulatory requirements.
- Facilitated clear communication between finance personnel and operational teams regarding budgetary constraints or adjustments required throughout life cycle of contract engagement.
- Ensured regulatory compliance with Sarbanes-Oxley Act requirements through diligent documentation of accounting policies and procedures.
SAP Project Lead Architect
Industry: High Tech
09.2011 - 03.2013
- Project lead for first global full BRIM suite - SAP CRM, SAP CC, SAP CI/FICA
- Team lead for CI/FICA including design, configuration and testing of BRIM end-to-end processes with emphasis on CI/FICA
- Responsibilities included interviewing and providing recommendations for all project positions (CRM, CC, CI/FICA)
- Trusted adviser and ramp-up coach for 3 simultaneous SAP modules
- Successful Go-live November, 2012.
- Managed change requests effectively by evaluating impacts on scope, timeline, or budget before approving them in timely manner to avoid delays or escalations in costs.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout project lifecycle.
CI Lead
Industry: High Tech
03.2011 - 09.2011
- Design and configure CI processes to build prototype
- Ensure integration from CC and into FICA.
- Provided intercompany analysis process to automate and improve operating efficiencies by 23%.
- Created proof of concept for executive demo including all configuration and business process documentation.
RMCA Lead
Industry: High Tech
10.2010 - 03.2011
- Design and configure account determination for BRIM solution.
- Reduced test cycle defects by 50% through automation of test scripts including extensive script rewrite.
- SIT testing for Flexible Dunning including test script creation, defect resolution, test session moderator.
- Managed offshore development resources to best utilize resource pool and mitigate development time impact on milestone completion and budget.
- Designed BRIM processes for complex intercompany requirements improving operation efficiency by 30%.
Contract Accounting Lead
Industry: Utilities
07.2009 - 10.2010
- Create test data for bill print scenarios including complex rules for utility dunning requirements in relation to shut-off of service.
- Design and configure Refund Payment Process including creative approach to automate creation of open invoices in accounts payable via payment media.
- Mentored customer's junior resources in accounting processes and their applicability to SAP BRIM solution.
- Led consulting team of 6 resources including providing resource timeline and burn rate estimates for improved project margin of 15%.
SAP Convergent Invoicing Contract Accounting Lead
Industry: Utilities
05.2007 - 06.2009
- Worked closely with customer to transfer divested companies books to new entity including estimated finance resource reduction of 4 FTE's.
- Designed and configured SAP FI-CO (AP & AR), FICA, and CI modules as part of the SAP BRIM Solution.
- Functional design, testing and configuration process for Development objects - interface, reports, forms.
- 1099-MISC configuration including forms, IRS Electronic File, business process design, testing and implementation.
IT Senior Analyst & Project Manager
Industry: Consumer Goods
09.2005 - 05.2007
- Implemented SAP Flexible Real Estate without external consulting support saving company over $360,000 in consulting fees.
- Analyzed, automated and improved 1099 MISC business, including IRS Electronic filing saving company $100,000 in temporary resource fees annually.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
Master of Science - Information Technology
University of Phoenix
Kansas City, MOBachelor of Science - Information Technology
University of Phoenix
Kansas City, MO11.2007
Associate of Arts - Accounting
Longview Community College
Kansas City, MO05.1989
Skills
- Consulting Practice Lead
- Consulting Services Estimation
- Escalation Mitigation
- Customer Trusted Advisor
- Training, coaching and mentoring
- Organizational Development
Certification
- SAP Certified Application Associate - Business Process Expert
- SAP Certified Associate Project Manager
- SAP Certified Ramp-Up Coach
- SAP Certified FI Associate
- SAP Certified Solution Manager Associate
- TOGAF 9 Foundation Certified
- Leadership & Supervisory Skills for Women Certificate
Citizenship
U.S. Citizen
Timeline
BRIM Practice Lead
SAP America, Inc
10.2019 - Current
Lead Solution Architect
Industry: Consumer Product Goods
07.2017 - 03.2020
Project Lead
Industry: High Tech
08.2013 - 12.2014
SAP Convergent Invoicing Contract Accounting Lead
Industry: High Tech
04.2013 - 08.2013
SAP Project Lead Architect
Industry: High Tech
09.2011 - 03.2013
CI Lead
Industry: High Tech
03.2011 - 09.2011
RMCA Lead
Industry: High Tech
10.2010 - 03.2011
Contract Accounting Lead
Industry: Utilities
07.2009 - 10.2010
SAP Convergent Invoicing Contract Accounting Lead
Industry: Utilities
05.2007 - 06.2009
IT Senior Analyst & Project Manager
Industry: Consumer Goods
09.2005 - 05.2007
Master of Science - Information Technology
University of Phoenix
Bachelor of Science - Information Technology
University of Phoenix
Associate of Arts - Accounting
Longview Community College
- SAP Certified Application Associate - Business Process Expert
- SAP Certified Associate Project Manager
- SAP Certified Ramp-Up Coach
- SAP Certified FI Associate
- SAP Certified Solution Manager Associate
- TOGAF 9 Foundation Certified
- Leadership & Supervisory Skills for Women Certificate
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