Saprina R. Devine
Tax Prefessional/Customer Service/Insurance
Jackson,MS
Summary
An experienced professional with an extensive background in tax preparation, insurance administration, customer service and training experience. Excellent interactive and organizational skills with the ability to work independently or in a team environment. Proven supervisory experience in the fields of customer service and training.
Overview
30
30
years of professional experience
Work History
Tax Professional
DEVINE ACCOUNTING & TAX SERVICE
Hazel Crest, IL
04.2006 - Current
- Conducting tax interviews with clients
- Increasing retention of all clients
- Providing IRS audit support & attending audits, as needed
- Mentoring and supporting teammates
- Growing tax expertise
- Offering additional products and services
- Generating business growth by supporting business to business sales activities
Medical Reviewer I
HCSC/BCBS of IL
Chicago, IL
04.2008 - 04.2012
- Research corresponding cases in CPWEB to determine if appropriate for standard review or appeal process.
- Process & review medical records to be forwarded to the denial team in the Appeals Department.
- Correspond with medial staff and doctor's within Medical Management.
- Knowledge of terminology to include coding.
- Experience and skills to organize tasks and accommodate reference materials.
- Enter group benefits information into RTB system.
- Process request for case management referral and set up.
Tax Consultant/Office Manager
Accurate Accounting
Chicago Heights, IL
10.2003 - 04.2006
- Prepare individual and corporate tax returns for various clients and supervise a staff of three.
- Monitor all business functions related to day to day operations of the company and customer relations.
- Assisting in recruiting and interviewing tax office associates, as well as leading tax office associates to meet and exceed growth and service quality goals.
- Ensuring outstanding client services
Senior Claims Processor
Allstate Insurance Company
Woodridge, IL
01.2003 - 07.2004
- Communicate effectively with customers and vendors, make effective decisions and problem solve.
- Researched and resolved inquiries related to the function of the department and schedule appointment
- Handle complex and simple noncomplex losses, process paperwork related to claim losses
Control Operator
Allstate Insurance Company
Oakbrook, IL
05.1996 - 01.2003
- Maintain records, administer draft control and distribution, monitor defalcation procedures, created audits and spreadsheets for management monthly review and maintain internal control process.
- Maintain inventory of computers and printer hardware, add or move telephone and computer equipment, order supplies for other offices, liaison for computer problems and minor computer maintenance updates.
Education
Associates of Arts Degree - Business Administration
University of Phoenix Online
07.2010
Diploma - Computer Operations
Moore Career College
11.1993
Graduated -
Callaway Senior High School
05.1992
Skills
- Typing
- Administrative Assistant
- PPO/POS products
- Microsoft Office Suites
- PowerPoint
- Excel
- Publisher
- Word
- Access
- Intranet
- Blue Star
- PC application
- Customer Service Skills
- Coordinating
- Data base
- Medical Terminology
- Automated Managed Care System Experience
Summary Of Qualifications - Skills
- Typing rate of 60 w.p.m.
- 8000 keystrokes proficiency
- Administrative Assistant and PPO/POS products
- Proficient in Microsoft Office Suites (PowerPoint, Excel, Publisher, Word and Access)
- Intranet, PDF, Blue Star, PC application
- Customer Service Skills
- Coordinating providing and analyzing with members needs
- Data base
- Medical Terminology & Automated Managed Care System Experience
Timeline
Medical Reviewer I
HCSC/BCBS of IL
04.2008 - 04.2012
Tax Professional
DEVINE ACCOUNTING & TAX SERVICE
04.2006 - Current
Tax Consultant/Office Manager
Accurate Accounting
10.2003 - 04.2006
Senior Claims Processor
Allstate Insurance Company
01.2003 - 07.2004
Control Operator
Allstate Insurance Company
05.1996 - 01.2003
Associates of Arts Degree - Business Administration
University of Phoenix Online
Diploma - Computer Operations
Moore Career College
Graduated -
Callaway Senior High School