Saqiba Parveen
Lodi
Summary
Accomplished Senior Client Relations Specialist with over 10 years of experience in client-facing roles, utilizing exceptional communication skills to build and maintain key relationships with high-net-worth clients. Proven ability to lead and direct client relations teams, ensuring exceptional customer service delivery and retention. Skilled in office management, human resources management, and customer service.
Overview
18
18
years of professional experience
Work History
Senior Client Relations
Jet Linx Aviation
Teterboro
02.2025 - Current
- Responsible for building and maintaining key relationships with high-net-worth clients.
- Partner with the sales director to lead discussions on contract renewals, ensuring that terms and conditions are established that are valuable for both clients and Jet Linx.
- Address client complaints and concerns promptly, and professionally.
- Leading, coaching, and directing the client relations team to provide exceptional customer service delivery and retention of our clients.
- Consistent and transparent communication with members by providing timely updates on flight statuses in the event of weather disruptions or delays.
- Connect with members in person, and arrange regular meetings to ensure their satisfaction.
- Staying updated on industry trends and competitor activity.
Senior Personal Flight Concierge
Jet Linx Aviation
Teterboro
07.2024 - 02.2025
- Establish schedules and assign individual duties to the junior flight concierges.
- Communicate changes and additions to base policies to the staff.
- Assume additional responsibilities in the absence of the regional vice president, and delegate responsibilities to qualified personnel.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Perform general accounting and invoicing activities, including reconciliation of ledger accounts and financial statements, such as balance sheets, using Elevate.
- Provide assistance and advice on safety issues, and make recommendations as the base safety manager.
- Schedule and complete thorough trip reviews of international flights to evaluate any factors that may prevent the flight from meeting the client’s service expectations.
Personal Flight Concierge
Jet Linx Aviation
Teterboro
07.2021 - 07.2024
- Manage all client and owner accounts, utilizing company systems. Update and maintain profiles to ensure the most current and valid information is available (preferences, expectations, records, etc.).
- Coordinate with Flight Operation Departments (Fleet Management, National Operations Center Team) to ensure service standards are met and/or exceeded, and identify any potential issues that could hinder service delivery.
- Provide quotes for travel and other services, and schedule trips for clients and owners. Arrange and confirm trip itineraries for approval, as well as arrange all trip logistics.
- Field and resolve client and owner complaints in a timely, empathetic, and courteous manner.
- Engaging with the members, proactively providing refined luxury service, and acting as an informational liaison to the rest of the Jet Linx operation.
- Act as an accurate and courteous source of information for passengers, taking immediate steps to initiate service recovery when needed.
Lead Customer Service Representative
Meridian Teterboro
Teterboro
02.2007 - 07.2021
- Answering high-volume telephone calls in a timely manner. Also managing a high-volume workload in a deadline-driven environment, such as arranging hotels, limousines, rental cars, and catering for arriving passengers and crew.
- Coordinating fuel orders with Line Service, as well as maintaining the arrival/departure schedule and service requests on the weekends.
- Responsible for managing Customer Service Assistants' monitoring. Respond to Arinc radio and train new Customer Service Representatives.
- Maintaining a professional customer service attitude in a prompt, corporate front office environment.
- Billing customers accordingly for services rendered.
- Implemented new training programs for better team performance and improved service quality.
Human Resource Assistant
Toys"R"Us
Paramus
10.2010 - 04.2012
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Welcomed new employees to the organization by conducting orientation.
- Provided the HR manager with payroll information by collecting time and attendance records.
- Maintained employee information by entering and updating employment status change data.
- Screened qualified candidates for open positions, and scheduled interviews.
- Provided office support by entering, formatting, and printing information for the HR manager. Also answering telephones, relaying messages, and maintaining a professional office environment.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Initialized background checks for potential new hires.
Education
Bachelor of Science - Business Management Administration
Berkeley College
New York, NY09-2010
Skills
- Effective communication
- Team leadership
- Client relationship management
- Interpersonal communication
- Team building
- Proficient in FOS, Zendesk, and Elevate
- Account management
- Multitasking Abilities
- Verbal and written communication
- Adaptability and flexibility
Languages
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Senior Client Relations
Jet Linx Aviation
02.2025 - Current
Senior Personal Flight Concierge
Jet Linx Aviation
07.2024 - 02.2025
Personal Flight Concierge
Jet Linx Aviation
07.2021 - 07.2024
Human Resource Assistant
Toys"R"Us
10.2010 - 04.2012
Lead Customer Service Representative
Meridian Teterboro
02.2007 - 07.2021
Bachelor of Science - Business Management Administration
Berkeley College