Cybersecurity
System/Network Administration
MDM/MAM Management
Michael Petranick
IT Support Specialist
Omaha,NE
Summary
With a proven track record at Jet Linx Aviation, I excel in deploying MDM/MAM solutions and fostering staff education. Renowned for my ability to diagnose software issues swiftly and enhance system security, my expertise in Windows 10 and exceptional training skills have significantly improved operational efficiency and user satisfaction.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
Jet Linx Aviation
05.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Assisted in development of system security protocols.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
Customer Support Specialist
Ensocare
06.2017 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
Radio Producer
Journal Broadcast Group
03.2012 - 12.2018
- Presented production ideas and determined creative scenarios for production and delivery.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Booked guests for on-air interviews and assigned stories to reporters to manage coverage and schedule needs.
- Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Facilitated communication between production staff and other departments to synchronize work.
- Lead production and editing projects for timely delivery, including soundbites, commercials, etc.
Education
Bachelor of Science - Cybersecurity
Bellevue University
Bellevue, NE05-2026
Skills
- Windows 10/11
- Microsoft Entra (Azure Active Directory) and Active Directory
- Mac systems
- MDM/MAM Implementation and Management (Microsoft Intune, JAMF and VMware UEM)
- Staff education and training
- Remote support
- Software diagnosis
- SQL, Powershell, Command Prompt
- Security protocols
- Account updating
- Teaching and Training
Accomplishments
- One of two team members responsible for IT Operations, one of 12 team members of Business Solutions
- Received six Supply the High nominations, recognition for going above and beyond to support members of various departments
- Designed, implemented and migrated iPads from VMware UEM to Microsoft Intune, streamlining operations for over 50% of the company
- Designed and lead training programs for new employees and employees needing recurring training
- Following a Cybersecurity assessment, I was tasked with creating endpoint policies per the assessment's recommendations
- Regularly praised by leadership and team members for social skills, being able to communicate complex IT ideas to other departments, and genuinely being a positive contribution to the team
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsSoftware
Microsoft Visual Studio Code
Microsoft Entra
Microsoft Defender
Active Directory
Microsoft Intune
JAMF
SQL Server Management Studio
Remote Desktop Connection
Languages
English
Native or Bilingual
Timeline
IT Support Specialist
Jet Linx Aviation
05.2022 - Current
Customer Support Specialist
Ensocare
06.2017 - 01.2019
Radio Producer
Journal Broadcast Group
03.2012 - 12.2018
Bachelor of Science - Cybersecurity
Bellevue University
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