Mariam Jananpour
Sterling,VA
Summary
Dynamic IT Support Specialist with a proven track record at Dine Development Company, enhancing IT workflows and reducing ticket resolution times by 30%. Proficient in PowerShell and skilled in user education, I excel in optimizing Microsoft 365 environments and fostering collaboration across teams. Committed to delivering exceptional technical support and solutions.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
Dine Development Company
Falls Church, VA
06.2022 - 02.2025
- Company Overview: acquired SpinSys
- Lead help desk operations, ensuring timely resolution of technical issues and efficient ticket management
- Created Jira boards and ran reports
- Administer and secure Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune
- Manage Azure Active Directory (AAD) security policies, Conditional Access, and MFA configurations
- Conducted IT onboarding and offboarding training, as well as user education on M365 applications
- Troubleshoot Device enrollment issues, Application Configuration issues
- Develop PowerShell scripts to automate user provisioning, license management, and security auditing
- Optimize IT workflows, reducing ticket resolution times by 30% through improved SLA adherence
- Enhanced IT infrastructure stability through proactive server maintenance and network optimization, focusing on DNS, firewalls, and content delivery systems
- Assist with IT audits and ensure compliance with ITIL processes
- Acquired SpinSys
IT Support Specialist
Copper River Shared Services
Chantilly, VA
04.2019 - 06.2022
- Provided Tier 1 & 2 IT support, troubleshooting M365-related issues via Microsoft Teams and Zendesk
- Managed M365 user accounts, permissions, and security settings within Azure AD and SharePoint
- Assisted in cloud networking administration, including DNS, firewalls, and CDNs
- Conducted monthly server maintenance and optimized IT infrastructure performance
- Maintained IT asset inventory and provided technical recommendations for system improvements
- Support and troubleshoot mobile enrollment and application issues
Technical Systems Analyst (Contract)
Southland Industries
Sterling, VA
11.2018 - 04.2019
- Provided remote IT support via VPN/Cisco AnyConnect, troubleshooting connectivity issues
- Managed Active Directory, setting up user groups and role-based permissions
- Optimized SQL Server databases and automated data extraction processes
- Developed disaster recovery plans and ensured compliance with backup policies
Service Specialist (Contract)
K12
Herndon, VA
09.2018 - 11.2018
- Resolved IT support issues via help desk tickets, phone calls, and direct user support
- Managed Active Directory user groups and permissions for role-based access
- Ensured proper functionality of conference room AV equipment before meetings
- Utilized ServiceNow and ConnectWise to manage and track ticket resolution
Network Administrator
Elevate Networks
Tysons, VA
04.2016 - 09.2018
- Managed IT budgets, optimized resource allocation, and performed capacity planning
- Utilized network monitoring tools to identify and resolve performance and security issues
- Designed detailed infrastructure documentation using MS Visio
- Provided on-site and remote IT support for enterprise clients
Education
A.A.S. - Network Systems Administration
ITT Technical Institute
Chantilly, VA01.2016
Network Administration Certification -
Northern Virginia Community College
Sterling, VA01.2012
Skills
- ServiceNow
- Jira
- Zendesk
- ConnectWise
- Cisco Umbrella
- Google Workspace
- Exchange Online
- SharePoint
- Teams
- Slack
- Zoom
- OneDrive
- Intune
- MFA
- AAD Connect
- Role-Based Access Control (RBAC)
- Azure Portal
- DNS
- Firewalls
- VPNs
- Adobe Admin Console
- PowerShell
- Intune Policies
- Endpoint Management
- Windows 10/11
- Linux
- MacOS
- IOS
- Android
- Mobile Support
Clearance
Public Trust Clearance
Education
- A.A.S. in Network Systems Administration, 2016, ITT Technical Institute, Chantilly, VA
- Network Administration Certification, 2012, Northern Virginia Community College, Sterling, VA
Skills
ServiceNow, Jira, Zendesk, ConnectWise, Cisco Umbrella, Google Workspace, Exchange Online, SharePoint, Teams, Slack, Zoom, OneDrive, Intune, Conditional Access, MFA, AAD Connect, Role-Based Access Control (RBAC), Azure Portal, DNS, Firewalls, VPNs, Adobe Admin Console, PowerShell, Intune Policies, Endpoint Management, Windows 10/11, Linux, MacOS, iOS, Android, Mobile Support
Timeline
IT Support Specialist
Dine Development Company
06.2022 - 02.2025
IT Support Specialist
Copper River Shared Services
04.2019 - 06.2022
Technical Systems Analyst (Contract)
Southland Industries
11.2018 - 04.2019
Service Specialist (Contract)
K12
09.2018 - 11.2018
Network Administrator
Elevate Networks
04.2016 - 09.2018
A.A.S. - Network Systems Administration
ITT Technical Institute
Network Administration Certification -
Northern Virginia Community College
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