Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hi, I’m
Amir Muhammad
Silver Spring,MD
Summary
Overview
3
years of professional experience
1
Certification
Work History
Darcars Automotive
IT Support Specialist
06.2024 - Current
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for employees.
- Used ticketing systems to manage and process support actions and requests.
- Software Issues
- Assigned system permissions and set up computers to assist with onboarding new employees
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assisted in development of system security protocols.
- Tested new software and hardware prior to deployment.
Lexus Of Silver Spring
Sales Consultant
02.2022 - 05.2024
Job overview
- Boosted customer satisfaction by providing tailored solutions and excellent service during car buying process.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Montgomery College
Help Desk
08.2021 - 11.2021
Job overview
- Helped students to access their Microsoft 365 accounts.
- Helped reset passwords on their college accounts.
Education
Montgomery College
Associate of Science from Information Technology
02.2026
University Overview
Skills
- Help Desk
- Help Desk Software
- Microsoft 365
- Microsoft Entra
- Automotive software
- ServiceNow
- Desktop Management
- Linux
- Active Directory Management
- Printer troubleshooting
- User Training
- Authenticator
Certification
- CompTia A+ -[Studying]
- CompTia Sec+ - [Studying]
- CCNA - [Studying]
Languages
Russian
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Timeline
IT Support Specialist
Darcars Automotive
06.2024 - Current
Sales Consultant
Lexus Of Silver Spring
02.2022 - 05.2024
Help Desk
Montgomery College
08.2021 - 11.2021
Montgomery College
Associate of Science from Information Technology
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