Saquan Richmond
Newark
Summary
A manufacturing and financial services professional with extensive experience in quality inspection, regulatory compliance, credit dispute resolution, and customer service. Possesses a keen attention to detail, meticulous documentation accuracy, and unwavering adherence to stringent procedures in dynamic and regulated environments.
Overview
12
12
years of professional experience
Work History
Manufacturing Inspector (Contingent Associate)
Placers – W.L. Gore & Associates
08.2025 - Current
- Inspected manufactured parts and assemblies to ensure compliance with quality standards and specifications
- Performed visual and dimensional inspections using basic measurement tools and gauges
- Identified defects, documented findings, and reported non-conformances to production teams
- Followed detailed work instructions, SOPs, and ISO/clean manufacturing procedures
- Maintained accurate inspection records and production documentation
- Supported continuous improvement and quality control initiatives
- Worked in a fast-paced manufacturing environment while meeting production and safety requirements
Credit Card Specialist II
JPMorganChase
02.2024 - 07.2025
- Handled high-volume inbound customer calls regarding credit card accounts, billing, payments, disputes, and transactions
- Resolved customer issues efficiently while meeting quality, compliance, and call-time metrics
- Explained account features, fees, and policies clearly to support informed customer decisions
- Used multiple systems simultaneously to document interactions and update account information accurately
- Followed regulatory guidelines and internal procedures to ensure compliance and data security
- Built rapport with customers and de-escalated concerns using professional communication and problem-solving skills
- Collaborated with team members and supervisors to meet service level goals in a fast-paced environment
Fixed Bus Operator
Dart First State
09.2023 - 12.2023
- Drive a bus on a set route according to the posted schedule. Follow traffic laws and safe driving best practices.
- Stop at designated points to let passengers on/off.
- Collect fares or manage farebox operation if required.
- Assist riders with questions about schedules, stops, and transfers. Help riders with disabilities use the bus lift/secure mobility devices per ADA rules.
- Perform pre-trip and post-trip bus safety checks and report issues.
- Use two-way radio or dispatch systems for communications.
- Complete incident/accident reports and log operational notes as needed.
Truck Driver Class A CDL
Multiple Trucking Companies
08.2021 - 07.2023
- Drive a commercial tractor-trailer to pick up and deliver freight according to route plans.
- Conduct pre-trip and post-trip inspections and report mechanical or safety issues. Secure and inspect cargo to prevent damage in transit.
- Maintain accurate logs (hours, miles, deliveries) per FMCSA rules.
- Communicate with dispatch for routing, delays, and updates. Follow all federal, state, and company safety regulations.
Credit Dispute Specialist
Discover Financial Services
05.2019 - 08.2021
- Investigated customer and credit bureau disputes for accuracy of reported credit information
- Reviewed account history, payment activity, and reporting data to identify errors or discrepancies
- Resolved disputes in compliance with Fair Credit Reporting Act (FCRA) requirements and timelines
- Documented investigation findings and resolution actions in internal systems
- Communicated dispute outcomes clearly and professionally to customers and reporting agencies
- Met strict regulatory deadlines while maintaining accuracy and attention to detail
- Collaborated with internal teams to resolve complex disputes and improve reporting accuracy
Balance Transfer Specialist
Discover Financial Services
01.2018 - 06.2019
- Processed and managed credit card balance transfer requests in accordance with eligibility rules and promotional offers
- Reviewed account details, credit limits, and transfer requirements to ensure accuracy and completion
- Explained balance transfer terms, fees, timelines, and promotional rates clearly to cardholders
- Entered and tracked transfer requests across internal systems while maintaining detailed documentation
- Monitored pending transfers and followed up with customers or external financial institutions as needed
- Ensured compliance with internal policies and regulatory guidelines while meeting quality and turnaround metrics
- Resolved transfer-related issues and escalated complex cases appropriately
Compliance Specialist
Discover Financial Services
02.2017 - 01.2018
- Conducted compliance monitoring and testing to ensure adherence to federal regulations and internal policies
- Reviewed business processes, procedures, and controls to identify compliance gaps and risk areas
- Documented findings, prepared reports, and escalated issues to management as needed
- Supported the Compliance Management System (CMS) through accurate documentation and tracking
- Partnered with cross-functional teams to address findings and implement corrective actions
- Assisted with internal audits, regulatory exams, and ongoing compliance initiatives
- Maintained detailed records to support audits, reviews, and regulatory requirements
Customer Service Representative
Discover Financial Services
05.2014 - 01.2015
- Handled high-volume inbound customer calls regarding credit card accounts, payments, transactions, and general inquiries
- Resolved customer issues by researching account information and providing accurate, timely solutions
- Explained products, fees, policies, and procedures clearly to ensure customer understanding
- Processed account updates including payments, address changes, and service requests
- Documented all customer interactions accurately within internal systems Met performance goals related to call quality, customer satisfaction, and productivity
- Followed internal policies and regulatory guidelines on every interaction
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE06.2029
Skills
- Customer service
- Communication skills
- Time management
- Microsoft word
- Safety awareness
- Regulatory compliance
Timeline
Manufacturing Inspector (Contingent Associate)
Placers – W.L. Gore & Associates
08.2025 - Current
Credit Card Specialist II
JPMorganChase
02.2024 - 07.2025
Fixed Bus Operator
Dart First State
09.2023 - 12.2023
Truck Driver Class A CDL
Multiple Trucking Companies
08.2021 - 07.2023
Credit Dispute Specialist
Discover Financial Services
05.2019 - 08.2021
Balance Transfer Specialist
Discover Financial Services
01.2018 - 06.2019
Compliance Specialist
Discover Financial Services
02.2017 - 01.2018
Customer Service Representative
Discover Financial Services
05.2014 - 01.2015
Bachelor of Science - Business Management
Wilmington University