Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Affiliations
Languages
References
Timeline
Generic

Thomas Robinson

Newark,DE

Summary

Experienced Supervisor with a proven track record of effectively leading teams in various industries. Skilled in providing exceptional support to ensure team safety and productivity. Proficient in resolving conflicts peacefully and in alignment with company policies. Seeking a supervisor role to leverage my experience, skills, and leadership abilities to drive team success and enhance company performance. Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Facilities Coordinator

Placers/ W.L. Gore & Associates
Newark, DE
07.2024 - Current
  • Established relationships with local contractors to facilitate quick response times when repairs were needed.
  • Provided support for events held at the facility by arranging catering services and setting up meeting rooms according to client specifications.
  • Provided insights to executive leadership on new trends for office environment.
  • Assisted in developing strategies for improving operational efficiency while reducing costs associated with managing a facility.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.

Security Guard Supervisor

Allied Universal
Newark, DE
03.2023 - 07.2024
  • Prepare and submit daily reports on security team operations.
  • Supervise a team of security officers, overseeing scheduling, and conducting performance evaluations.
  • Provide guidance to security staff on handling diverse situations effectively.
  • Train security personnel on-site specific procedures.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.

Construction Laborer

Local Union 199/ NRG Power Plant
Millsboro, DE
05.2021 - 03.2023
  • Set up scaffolding around buildings or other structures to provide safe access for workers at elevated heights.
  • Provided support to electricians by installing conduit wiring systems in walls or ceilings.
  • Conducted routine maintenance checks on tools and equipment ensuring they are in proper working condition.
  • Signaled equipment operators to facilitate alignment, movement or adjustment of machinery and equipment.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Provided support to skilled tradespeople including carpenters, masons, plumbers, electricians.

Security Guard Supervisor

University of the Sciences
Philadelphia, PA
08.2017 - 05.2021
  • Provided training to security personnel on site-specific procedures
  • Offered immediate support to shift workers during incidents and escalated situations as needed
  • Managed security staff rotations for breaks and position coverage
  • Prepared and submitted reports to keep management informed of security activities
  • Monitored alarm systems and CCTV footage for prompt response to security threats
  • Conducted regular facility patrols to deter security risks

Supervisor

HMSHost
Philadelphia, PA
01.2014 - 08.2017
  • Maintained accurate records of work performed, materials used, and equipment utilized.
  • Resolved employee and customer issues following company policies.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Created new strategies for improving customer service standards within the organization.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Identified potential opportunities for new business development activities.
  • Supported team members by assisting in upselling products and services and closing sales with customers.

Education

True Bright Science Academy
Philadelphia, PA
06.2013

Skills

  • Building operations
  • Public safety
  • Equipment set up
  • Janitorial
  • Schedule development
  • Relationship building
  • Training and mentoring
  • Conflict resolution
  • Attention to detail
  • Employee motivation
  • Verbal and written communication
  • Sales representation
  • Team collaboration
  • Worksite organization
  • Construction

Certification

  • TWIC Card
  • Safety Training
  • CPR
  • OSHA 30
  • Maryland Security License

Additional Information

Elsemere Fire Company, Volunteer Fire Fighter

Affiliations

  • Playing basketball
  • Music
  • Family
  • Chruch

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Facilities Coordinator

Placers/ W.L. Gore & Associates
07.2024 - Current

Security Guard Supervisor

Allied Universal
03.2023 - 07.2024

Construction Laborer

Local Union 199/ NRG Power Plant
05.2021 - 03.2023

Security Guard Supervisor

University of the Sciences
08.2017 - 05.2021

Supervisor

HMSHost
01.2014 - 08.2017
  • TWIC Card
  • Safety Training
  • CPR
  • OSHA 30
  • Maryland Security License

True Bright Science Academy
Thomas Robinson