Saquaya Hilton
Reading,PA
Summary
Dynamic Direct Support Professional with extensive experience at Adapt of the Hudson Valley, skilled in individualized care plan oversight and advocacy for disability rights. Proven ability to enhance client well-being through strategic problem analysis and effective communication, fostering independence and social engagement in diverse settings.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Adapt of the Hudson Valley
03.2022 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Call Center Representative
Spectrum
09.2021 - 03.2022
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Direct Support Professional
Arc of the Hudson Valley
06.2018 - 08.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Education
High School Diploma -
Goshen Central High School
Goshen, NY06-2019
Skills
- Customer Documentation Management
- Activities Of Daily Living Support
- Transportation
- Assistance with Personal Hygiene
- Individualized Care Plan Oversight
- Dispute Resolution
- Comprehensive Case Oversight
- First aid and CPR
- Healthcare Management
- Time management
- Verbal and written communication
- Hands-On Patient Support
- Advocacy for Disability Rights
- Strategic Problem Analysis
- Goal setting
- Call logging
- Sales closing
- Account updating
- Complaint resolution
- Calm disposition
- Performance improvement
- Call controlling
- [Software] CRM system expert
- Customer account updates
- Customer communications
- Answering questions
- Customer support
- Call center customer service
- Technical troubleshooting
- Inbound phone call management
- Customer service optimization
- Communicating with clients
- Technical support
- Professional phone voice
- Brand representation
- Analytical
Timeline
Direct Support Professional
Adapt of the Hudson Valley
03.2022 - 12.2024
Call Center Representative
Spectrum
09.2021 - 03.2022
Direct Support Professional
Arc of the Hudson Valley
06.2018 - 08.2021
High School Diploma -
Goshen Central High School
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