Saqueena Washington
Dallas
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Home Depot
Texarkana
02.2017 - Current
- Serve as a primary point of contact for customers, resolving inquiries efficiently and professionally
- Process orders and provide detailed product and service information
- Troubleshoot issues and collaborate with internal departments to resolve complex concerns
- Manage customer feedback to improve service quality and satisfaction
- Build strong customer relationships while maintaining accuracy and professionalism
Assistant Bookkeeper
Home Depot
Dallas
06.2023 - 08.2023
- Maintain daily financial records by accurately tracking sales, expenses, and inventory
- Record and categorize transactions using spreadsheets and accounting software
- Ensure accuracy and consistency of financial data to support business operations
- Assist with account reconciliation and identify discrepancies
- Organize financial information to support reporting and decision-making
Instructional Aide
TISD
Texarkana
09.2016 - 10.2022
- Supported teachers with classroom activities and lesson implementation
- Provided individualized academic and behavioral support to students
- Prepared instructional materials and maintained accurate student records
- Supervised students and promoted a positive, inclusive learning environment
- Communicated effectively with teachers, students, and parents
Customer Service Representative/Call Center
West Asset Management
Texarkana
07.2012 - 12.2012
- Communicated professionally with customers via phone and written correspondence
- Assisted consumers with payment arrangements following company guidelines
- Maintained accurate documentation of customer interactions
- Supported team projects and daily operational needs
Call Center Representative
Ocean Canyon Properties
Texarkana
05.2012 - 06.2012
- Handled inbound and outbound customer service calls
- Documented call activity and resolved customer inquiries
Scanning Specialist
Texarkana Gastroenterology Consultants
Texarkana
04.2010 - 02.2011
- Prepared and scanned medical documents while ensuring quality control
- Tracked completed jobs and transferred data into spreadsheets
- Answered phones, checked in patients, and scheduled appointments
- Prepared patient charts for physician review
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZAssociate - Business Administration
Texarkana College
Texarkana, TXSkills
- Bookkeeping & Financial Recordkeeping
- Expense, Sales & Inventory Tracking
- Data Entry & Account Reconciliation
- Spreadsheet Management (Excel/Google Sheets)
- Accounting Software (Entry-Level)
- Administrative & Office Support
- Customer Service & Client Relations
- Problem Solving & Accuracy
- Time Management & Organization
Certification
Paraprofessional Certification
Timeline
Assistant Bookkeeper
Home Depot
06.2023 - 08.2023
Customer Service Specialist
Home Depot
02.2017 - Current
Instructional Aide
TISD
09.2016 - 10.2022
Customer Service Representative/Call Center
West Asset Management
07.2012 - 12.2012
Call Center Representative
Ocean Canyon Properties
05.2012 - 06.2012
Scanning Specialist
Texarkana Gastroenterology Consultants
04.2010 - 02.2011
Bachelor of Science - Business Administration
Grand Canyon University
Associate - Business Administration
Texarkana College