Sara Affatato
Sicklerville,NJ
Summary
Detail-oriented Patient Service Representative and Medical Record Custodian with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
7
7
years of professional experience
Work History
Medical Records Custodian
Tri-Century Eye Care
08.2024 - Current
- Coordinated processing of medical records for outside providers following legal requirements on all levels.
- Maintained and organized medical records efficiently.
- Sorted and distributed incoming and outgoing medical records.
- Handled requests for patient data from multiple stakeholders including legal representatives and healthcare institutions.
- Designed and upheld organized medical record management following HIPAA guidelines.
- Reviewed charts and flagged incomplete or inaccurate information.
Patient Service Representative
Tri-Century Eye Care
11.2020 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Applied HIPAA privacy and security regulations while handling patient information.
Barista
Starbucks
09.2019 - 10.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier
Da Vinci's Pizzeria
10.2017 - 10.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA06-2021
Skills
- First aid and CPR Certified
- Medical Scheduling
- Insurance Verification
- Customer Service
- Cash Handling
- EMR Systems
- HIPAA
- Word Processing
References
References available upon request
Timeline
Medical Records Custodian
Tri-Century Eye Care
08.2024 - Current
Patient Service Representative
Tri-Century Eye Care
11.2020 - Current
Barista
Starbucks
09.2019 - 10.2020
Cashier
Da Vinci's Pizzeria
10.2017 - 10.2020
High School Diploma -
Neshaminy High School