SARA AHMED
doha,Qatar
Summary
Passionate about early childhood education with background as Nursery Assistant. Fostered nurturing and stimulating environment for young learners, adept at supporting emotional and educational growth. Strong skills in child safety protocols, creative learning strategies, and communication with parents. Made significant contributions to enhancing child development programs in previous roles.
Overview
18
18
years of professional experience
Work History
Nursery Assistant
Little Montessori Nursery
doha, Qatar
03.2021 - 07.2024
- Oversaw children and ensured their safety during daily routines.
- Recorded children's activities, progress, and notable incidents accurately.
- Facilitated development of language, numeracy, and social skills in children through daily activities.
- Assisted children with feeding, diapering, and toileting.
- Organized outings and field trips outside of the nursery setting as part of an enrichment program.
Childcare Assistant
Bambinos Day Care
Doha, Qatar
03.2018 - 04.2019
- Assisted in designing developmental programs and daily routines.
- Maintained a risk-free environment by emphasizing safety and hygiene.
- Facilitated engaging play activities to stimulate children's development.
- Cultivated strong family relationships through timely communication of relevant issues.
Retail Leisure Supervisor
Al Tawfeeq Travel ( Ex. Dnata Travel)
doha, Qatar
02.2015 - 08.2017
- Supervised Corporate leisure business and managed to increase monthly sales by 50%.
- Dedicated to handling VVIP clients' inquiries ex. (Minister of Health, Minister of Energy & Industry, and Royal Family members.
- Managed a Leisure team of 2 staff and led daily operations for the leisure department.
- Submitted monthly staff productivity reports and suggested development plans whenever required.
- Motivated teams to meet performance targets by awarding achievements and celebrating milestones.
- Created & designed promotional flyers for summer packages.
- Planned and executed new strategies to increase sales. ex. ( submitted Leisure department development plan based on strengths and weaknesses analysis results)/self-initiative.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Received appreciation emails from customers and management for excellent customer service.
Senior Tour Consultant
ITL World Travel
Doha, Qatar
07.2012 - 01.2015
- Started Leisure department from scratch and managed to make 300 thousand average sales per month.
- Organized group packages for VIP Qatari Ladies ( Croatia, India & France) and cruise packages for Qatari Families ( Costa cruise).
- Oversaw corporate leisure business for VIP employees ( Urbacon company CEO & Family)
- Planned, organized, and implemented special promotions based on customer requests, market trends, and growth opportunities.
- Received emails / verbal appreciation from clients and management for delivering quality service and providing excellent customer service, as well as a recognition letter from the company owner for achieving the annual sales set target.
- Managed complaints calmly and professionally and provided appropriate solutions to promote customer satisfaction.
- Maximized profits through negotiated rates.
- Generated an excellent reputation for planning outstanding holidays by coordinating holidays within client's requests and budgets.
Senior Travel Consultant
Mannai Travel
Doha, Qatar
01.2007 - 06.2012
- Handled reservations, Ticketing, and leisure Travel for walk-ins and on-call clients, in addition to online inquiries through the company website.
- Organized Tours packages, Flight reservations, Cruise packages, and education Trips.
- Created and designed VIP group packages for (Arab Nationals / QAFCO employees and Royal Family members ).
- Initiated sales call to schools to increase sales and managed to confirm a few inquiries ( Newton School & AL Jazeeraera Academy) (Self-initiative)
- Practiced email marketing for my client database to increase sales (self-initiative)
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Frequently earned recognition from clients for excellent customer service.
- Exceeded sales expectations and productivity , adherence, and accuracy.
- Achieved over 3 Million QAR total sales in 2010 & 2011 respectively.
- Increased Arab walk-in clients, especially VIPS.
Education
MA - Tourism & Hospitality Management
GBSB BUSINESS SCHOOL
BarcelonaDec21
Diploma of Higher Education - Managing the Travel Business
IATA
DOHA2015
Diploma of Higher Education - IATA / UFTAA Foundation course
IATA
DOHA2013
Bachelor of Science - Computer Science
WADY AL NEEL UNIVERSITY
Doha2009
Certificate of Higher Education - Airline Ticketing and Management certificate
Qatar Aeronautical College Doha
Qatar, doha2007
Skills
- Operational efficiency
- Team leadership
- Employee training
- Digital marketing
- Strategic planning
- Excellent communication skills
- Microsoft office suite expert
- Excellent customer service skills
- Project planning and development
- Problem-solving
- Customer relationship management
- Creativity and data analysis skills
Education
other,other
References
- Mannai Holidays: Amila Samith ( amila.samith@mannai.com.qa)
- ITL World Travel: Ajay Boyanis (ajay.boyanis@itlworld.com)
- Al Tawfeeq Travel: Yaqub Hanif (+ 974 55832588)
- Planet IOT: Mr. Aymen Dirar (+974 55022696)
Personal details
- Date of Birth: 21 November 1985
- Place of Birth: Dubai / UAE
- Marital status : Single
Languages
- Fluent English,
- Arabic ( mother tongue)
- Intermediate Spanish
Languages
English
Professional
Arabic
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Nursery Assistant
Little Montessori Nursery
03.2021 - 07.2024
Childcare Assistant
Bambinos Day Care
03.2018 - 04.2019
Retail Leisure Supervisor
Al Tawfeeq Travel ( Ex. Dnata Travel)
02.2015 - 08.2017
Senior Tour Consultant
ITL World Travel
07.2012 - 01.2015
Senior Travel Consultant
Mannai Travel
01.2007 - 06.2012
MA - Tourism & Hospitality Management
GBSB BUSINESS SCHOOL
Diploma of Higher Education - Managing the Travel Business
IATA
Diploma of Higher Education - IATA / UFTAA Foundation course
IATA
Bachelor of Science - Computer Science
WADY AL NEEL UNIVERSITY
Certificate of Higher Education - Airline Ticketing and Management certificate
Qatar Aeronautical College Doha
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