Assistant Manager
Charleys Philly Cheese Steak
Modesto, CA
10.2013 - 05.2018
- Assigned work to team members based on company needs, personal strengths and job knowledge to ensure efficient store operations.
- Coordinated daily meetings with store associates to communicate sales and customer service goals.
- Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Reviewed sales reports to achieve profit goals, reduce back stock and predict sales.
- Managed weekly inventory to ensure optimal food and beverage stock.
- Managed multiple priorities in fast-paced environment.
- Generated sales reports and productivity reports to assist decision-makers with operational improvements.
- Resolved all issues professionally and in a timely manner.
- Generated customer-relations feedback for process improvements.
- Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates.
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Ensures food safety and quality.
- Enter data into computer system, copy, file, email, and answer phones.
- Completed all point of sale opening and closing procedures, including making bank deposits and counting the contents of the cash register and safe.
- Routinely cleaning, stocking and organizing tasks to provide a safe and clean environment.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Operated a cash register for cash and credit card transactions with 100% accuracy.
- Kept our prices updated, stocked shelves and took inventory of supplies.
- Managed day-to-day operations off fast food store, leading a team of 10-15 employees