Sara Ayala
Lewisville,TX
Summary
Motivated server, bartender and barista with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable high quality dining experiences.
Overview
3
3
years of professional experience
Work History
Food and Beverage Server
The Lakes At Castle Hills Country Club
2023.04 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating members needs.
- Maintained a clean and organized dining area and work station for an enjoyable member experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Engaged with members and managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
Sophia's Kitchen
2022.10 - 2023.04
- Ensured customer satisfaction by efficiently preparing and serving high-quality food and beverages.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Collaborated with team members to streamline order processing and increase overall efficiency.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Barista
Omni Hotels & Resorts
2021.06 - 2022.07
- Maintained excellent customer service while accurately and efficiently preparing and serving high-quality food and beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies for days to come.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders, process payments and correctly balance drawers at end of shifts.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX05.2020
Skills
- Guest Service
- Time management
- Team Player
- Adaptable and Flexible
- Professional demeanor
- Food Running
- Customer service excellence
- POS system operations
- Safe Food Handling
Timeline
Food and Beverage Server
The Lakes At Castle Hills Country Club
2023.04 - Current
Barista
Sophia's Kitchen
2022.10 - 2023.04
Barista
Omni Hotels & Resorts
2021.06 - 2022.07
High School Diploma -
Newman Smith High School