Sara Bak
Glenwood Springs,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Napa Auto Parts
10.2012 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Counter Sales
- Generate repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Manage over 50 customer calls per day
- Develop strategy to increase sales and drive profits.
- Mentor team members to enhance professional development and accountability in workplace.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Define clear targets and objectives and communicated to other team members.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Vehicle Transporter
Land Rover Roaring Fork
04.2012 - 09.2012
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Operated with safety and skill to avoid accidents and delays.
- Picking up customer vehicles for scheduled maintenance
- Returning customer vehicles after scheduled maintenance appointment completed.
Parts Delivery Driver/Warehouse Manager
Bighorn Toyota
06.2006 - 03.2012
- Pulled parts off store shelves to fill customer orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Checked parts computer for stock items and initiated special orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of deliveries and money received from customers.
- Inventory Management
Professional Auto Detailer
Rocky Mountain Auto Fitness Center
01.2006 - 04.2006
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Maintained clean, tidy and safe work environment.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Education
High School Diploma -
Crossroads Academy
New Castle, Co06.2006
Skills
- Product and Service Knowledge
- Operations Management
- Employee Performance Evaluations
- Task Delegation
- Retail Operations
- Orientation and Training
- Staff Supervision
- Customer Rapport
- Customer Relationship Management (CRM)
- Staff Development
- Money Handling
Timeline
Assistant Manager
Napa Auto Parts
10.2012 - Current
Vehicle Transporter
Land Rover Roaring Fork
04.2012 - 09.2012
Parts Delivery Driver/Warehouse Manager
Bighorn Toyota
06.2006 - 03.2012
Professional Auto Detailer
Rocky Mountain Auto Fitness Center
01.2006 - 04.2006
High School Diploma -
Crossroads Academy
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