Sara Beck

• UAT testing of internal and external sites.
• Creation of a large, 12-language translation repository.
• Writing and editing technical knowledge-based articles for Seagen expansion.
• Document technical processes for new colleagues.

• Created a new SharePoint for the Product Transformation team and contributed to the administration of other SharePoints in the organization.
• Troubleshot issues with SharePoint and solved stakeholder pain points.
• Conceptualized, planned, and executed SharePoint original design and content for teams experiencing agile activation.
• Planned team content strategy to determine how content is created, delivered, and where it is stored.
• Directed SharePoint content by gathering information from different teams.
• Created communications channels on Teams and Viva Engage.
• Created technical documentation and processes.
• Edited and aligned team PowerPoints to the Transformation vision.

• Edited 10-20 knowledge articles for eBay customer service department and users daily.
• Simplified complex question and answer pairs to improve readability, user comprehension, and conversational tone.
• Formatted content to comply with eBay-specific style guide.
• Assisted in the creation of a new, comprehensive style guide.

• Utilized superior writing, editing and proofreading skills to produce informative and error-free content.
• Managed PCRefresh and PCReturn article writing and editing.
• Organized documents and articles to research and complete writing tasks.
• Carefully document technical processes for knowledge-based Service Desk article.
• Edited content written by colleagues to correct spelling, punctuation and grammar.
• Tested web platform that was updated quarterly for functionality.
• Organized alternate language text to be sent for field translation.
• Proofread alternate language text for platform updates.

• Researched and wrote marketing content to engage law firms' clients with SEO-optimized homepages and practice areas pages.

• Wrote copy, blogs, and social media to attract clients and leads.
• Coached women experiencing difficult life transitions.

• Coordinated development and editing of thousands of alternative language marketing marketing projects.
• Ensured alternate language marketing materials meet standards for brand consistency, plain language, message accuracy, and cultural appropriateness for target members.
• Collaborated with internal clients and external vendors to manage localization projects from kickoff to completion in timely manner under tight deadlines.
• Edited copy for accuracy and quality.
• Managed high volume intake and project tracking in SharePoint and Access.
• Created NPS survey for internal clients (Team NPS of 94).
• Lean Leader Course completion.
• Accelerating Change and Transitions Course.

• Edited admissions essays, resumes, and letters of recommendation for students looking to pursue graduate degrees in English-speaking countries.
• Researched universities' application requirements and guided students through the process.

• Designed content marketing strategy and social media campaign for an online clothing business.

• Researched and wrote original web copy and content marketing to increase visitors to clients' websites and to those of their clients, ranging from smartphone app copy to mobile marketing, insurance, and mutual funds.