Sara Boston
Morrisville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Quality Assurance Specialist
Conduent
07.2019 - 02.2023
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Call Center Customer Service Representative
Regency Furniture
11.2016 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
Education
Associate of Arts - Liberal Arts And Sciences
Kennebec Valley Community College
Fairfield, ME05.2014
Skills
- Problem-Solving Skills
- Internal Audits
- Customer Service
- Cash Counting
- Transaction Processing
- Account Services
- Deposit and Withdrawal Management
- Phone Inquiries
- Manage Customer Accounts
- Balance Verification and Reconciliation
- Training and Development
- Documenting Calls
- Efficient Data Entry
- Customer Transactions
- Microsoft Word
- Microsoft Excel
- Employee Performance Reviews
- Mentoring New Hires
- Performance Feedback
Timeline
Quality Assurance Specialist
Conduent
07.2019 - 02.2023
Call Center Customer Service Representative
Regency Furniture
11.2016 - 06.2019
Associate of Arts - Liberal Arts And Sciences
Kennebec Valley Community College
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