Sara Cantrell
Colleyville,TX
Summary
Proven leader at Black Rock Coffee Bar, adept in team management and customer relationships, significantly enhanced store performance through strategic hiring and fostering a culture of continuous improvement. Excelled in creating a positive customer environment, leading to notable sales growth during peak periods. Skilled in health and safety, ensuring optimal productivity. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere.
Overview
2
2
years of professional experience
Work History
Assistant Store Leader
Black Rock Coffee Bar
08.2022 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts - Political Science
Texas A&M University-Commerce
CommerceHigh School Diploma -
LD Bell
Hurst, TX05.2023
Skills
- Customer Relationships
- Store operations
- Health and safety
- Team Management
- Recruiting and Hiring
- Friendly, Positive Attitude
- Problem-Solving
- Teamwork and Collaboration
Timeline
Assistant Store Leader
Black Rock Coffee Bar
08.2022 - Current
Bachelor of Arts - Political Science
Texas A&M University-Commerce
High School Diploma -
LD Bell
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