POS
Sara Cardona Escobar
Server/ Bartender
Secaucus,NJ
Summary
Friendly, efficient and customer-focused person with strong interpersonal talents . Comfortable working independently and as part of team. Works well in fast-paced, high-volume environment. Diligent bringing history of success in different employment environments. Competent in staying ahead of customer needs and maximizing sales with smooth upselling.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Bartender
Sear House And Grill
Little Falls, NJ
09.2022 - Current
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Verified legal drinking age of patrons through stringent ID checks
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Used POS system to process cash and credit card transactions
- Handled customer payments, reported tip amounts and balanced cash drawers
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers
- Increased bar profits by consistently promoting the highest profit drink options
- Measured and mixed ingredients to prepare standard and specialty cocktails for customers.
Server
Pier 115 LLC
Edgewater, NJ
02.2021 - 01.2023
- Assisted guests with making menu choices and took note of special requests
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Handled multiple tables at once with high service quality
- Greeted all guests with smile and friendly greeting
- Entered orders, delivered food and beverages, and processed payments
- Trained new servers in restaurant procedures and customer service standards
- Used POS system to accurately input orders and process payments
- Monitored tables, handled requests, kept drinks refilled, and offered menu recommendations
- Restocked stations regularly to promote team productivity and meet customer needs.
VIP Bottle Service Waitress
Giraldo Productions LLC
Saddle Brook, NJ
08.2020 - 12.2022
- Served alcoholic beverages responsibly by requesting identification and adhering to alcohol service policies and procedures
- Achieved and surpassed sales goals by collaborating with team to offer great guest experiences and exceptional customer service
- Implemented company protocol for patrons consuming alcohol too quickly or displaying signs of intoxication
- Interacted with customers by taking orders, serving drinks, and providing accurate bills
- Maintained cleanliness of bar areas, lounge, and service stations by removing empty or dirty glasses, bottles, and ashtrays
- Drove bottle sales by leveraging comprehensive knowledge of various liquors and wines
- Presented menus to patrons and answered questions about menu items, making recommendations upon request.SERVER
Server
Noches De Colombia
Secaucus, NJ
08.2020 - 12.2020
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Handled as many as 6 tables at once with high service quality
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Used POS system to accurately input orders and process payments
- Entered orders, delivered food and beverages, and processed payments.
Server
Rancho Mateo
North Bergen, NJ
05.2020 - 08.2020
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Used POS system to accurately input orders and process payments
- Entered orders, delivered food and beverages, and processed payments
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
CUSTOMER SERVICE REPRESENTATIVE
Farmers Insurance Edward Medina Agency
West New York, NJ
02.2019 - 02.2020
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
- Validated data and resolved problems related to system-generated information
- Exceeded requirements in providing products and services to customers at all times
- Opened and closed accounts and processed applications
- Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM
- Assisted associates with problem resolutions
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
FRONT DESK RECEPTIONIST
Marriott
05.2018 - 12.2018
- Resolved customer and guest complaints
- Reviewed and updated information in front desk computer system
- Answered heavy volume phone calls and handled high traffic lobby area
- Welcomed coworkers and visitors and directed to appropriate departments
- Managed guest reservations and room assignments
- Coordinated responses to guest needs by working with housekeeping, room service, and maintenance
- Registered guests, promoted hotel services, and upsold guest rooms
- Posted room charges each day for items such as food, liquor and pay- per-view services
- Assisted customers in obtaining available hotel services
- Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests
- Coordinated with housekeeping or maintenance departments to help resolve room problems
- Collected credit card information for each transaction and posted charges to customer folios
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms.
SERVER ASSISTANT MANAGER
La Milonga bar and restaurant
Central Falls, Rhode Island
09.2017 - 02.2018
- Worked with restaurant managers and supervisors to enforce highest standards of service
- Encouraged new servers to engage with patrons through proactive acknowledgment, personable conversation, and quality service
- Encouraged and motivated new servers to consistently deliver an exceptional dining experience
- Liaised with facility administration and customers to address requests and resolve problems.
COMMERCIAL TRAINEE
Grupo Exito
Medellin
12.2016 - 07.2017
- Created expense and income reports to understand trends and adjust strategies for changing markets
- Prepared drawings, estimates, and bids to meet specific customer needs
- Monitored market conditions, product innovations, and competitors' products, prices, and sales
- Demonstrated products to customers on-site, toured facilities and offered ongoing support to maintain solid connections
- Performed administrative duties such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Monitored market conditions, product innovations, and competitor products, prices, and sales.
Education
International Bussines Professional - Business Administration
Universidad De Medellín
Medellín, Colombia 01.2013 - 12.2018
Auxiliar Accountant - Accounting
SENA
Medellín, Colombia 01.2010 - 12.2012
High School Diploma -
Colegio Ana María Janer
Medellín, Colombia 01.2007 - 12.2012
Skills
Upsellingundefined
Software
Excel
Timeline
Bartender
Sear House And Grill
09.2022 - Current
Server
Pier 115 LLC
02.2021 - 01.2023
Server
Noches De Colombia
08.2020 - 12.2020
VIP Bottle Service Waitress
Giraldo Productions LLC
08.2020 - 12.2022
Server
Rancho Mateo
05.2020 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE
Farmers Insurance Edward Medina Agency
02.2019 - 02.2020
FRONT DESK RECEPTIONIST
Marriott
05.2018 - 12.2018
SERVER ASSISTANT MANAGER
La Milonga bar and restaurant
09.2017 - 02.2018
COMMERCIAL TRAINEE
Grupo Exito
12.2016 - 07.2017
International Bussines Professional - Business Administration
Universidad De Medellín
01.2013 - 12.2018
Auxiliar Accountant - Accounting
SENA
01.2010 - 12.2012
High School Diploma -
Colegio Ana María Janer
01.2007 - 12.2012
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