Sara Chapperon
Oswego,Illinois
Summary
Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Food Distribution industry.
Overview
14
14
years of professional experience
Work History
Account Executive
The Millard Group
Morton Grove, IL
01.2020 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth managing 68 properties and 246 employees.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Area Manager
The Millard Group
Morton Grove, IL
02.2018 - 12.2019
- Assisted in recruiting, hiring and onboarding of team members, including training new employees on proper protocols and customer service standards in order to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Developed processes to save on costs and prevent losses.
- Increased revenue by 45% within first year.
Director of Marketing
Sodexo, Northwestern University
Evanston, IL
08.2015 - 02.2018
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Coordinated team building exercises and social gatherings for all associates and managers across all departments to promote employee satisfaction and positive work environments.
- Designed and coordinated internal and external marketing communications with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Organized and executed robust, creative experiential marketing events both on and off campus.
- Deployed well-coordinated campaigns, events and public relations strategies to increase awareness and profitability improving customer satisfaction by 25%.
Regional Operations Manager
Elite Marketing Interactions
Grand Rapids, MI
12.2012 - 05.2015
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Interacted well with Store Director's and customers to build connections and nurture relationships.
- Reduced company turn-over by 54% in January 2013.
District Operations Manager
Elite Marketing Interactions
Grand Rapids, MI
09.2010 - 12.2012
- District Manager of the Year, 2012.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Organized interactive outreach and marketing productions, including in-store, festivals, expos, and stadiums.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Event Coordinator
Elite Marketing Interactions
Grand Rapids, IL
03.2008 - 08.2010
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Organized, coordinated and deployed over 1,000 small scale and large scale marketing events while focusing on delivering superior customer satisfaction and maximum customer interaction.
- Selected and ordered décor and event materials.
- Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
Education
Associate of Applied Science - Social Sciences
Waubonsee Community College
Sugar Grove, ILBachelor of Science - Human Development And Family Sciences
Northern Illinois University
Dekalb, ILSkills
- Creative thinker focused on finding workable solutions to drive high customer and employee satisfaction
- Exceptional interpersonal skills with ability to build relationships and relate openly and comfortably with others at all levels of organization and diverse groups of people
- Strong ability to multi-task and accomplish several tasks within timelines based on priority with little to no supervision
- Natural party planner paying thorough attention to detail, both professionally and personally
- Proficient in all Microsoft Office 365 Suites and Adobe Design Suites
- Accomplished in event production of all types, including in-person and virtual
- Experienced in developing or writing original content for marketing publications, company newsletters, and corporate emails
Timeline
Account Executive
The Millard Group
01.2020 - Current
Area Manager
The Millard Group
02.2018 - 12.2019
Director of Marketing
Sodexo, Northwestern University
08.2015 - 02.2018
Regional Operations Manager
Elite Marketing Interactions
12.2012 - 05.2015
District Operations Manager
Elite Marketing Interactions
09.2010 - 12.2012
Event Coordinator
Elite Marketing Interactions
03.2008 - 08.2010
Associate of Applied Science - Social Sciences
Waubonsee Community College
Bachelor of Science - Human Development And Family Sciences
Northern Illinois University
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