Sara Collins
Burlington,NC
Summary
Proven ability to efficiently oversee organizational activities, implemented successful strategies, fast learner, and I am able to take on new tasks and responsibilities with no supervision. Skillfully trains and mentors other team members to optimize performance and improve quality. Always furthering my education and keep all my certificates updated. Team Lead experienced and dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand
Overview
16
16
years of professional experience
Work History
Team Lead Billing Specialist
Triad Adult And Pediatric Medicine, Greensboro, NC
10.2016 - 12.2023
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Epic superuser trained staff once company converted to EPIC
Cashier
Saks Fifth Avenue
06.2016 - 07.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Citigroup Inc
01.2008 - 02.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Associates - Medical Insurance Billing
Alamance Community College
Graham, NC08.2020
Associates - Medical Coding And Billing Diploma
Virginia College
Greensboro, NC01.2017
Skills
- American Heart Association- Heartsaver CPR AED Certified; since Sept 2023
-ArchProCoding-Certified Community Health Coding & Billing Specialist; since Sept 2022
- Epic Superuser Certified
-AAPC-Certified Professional Coder-A; since March 2017
- Medical Coding-ICD-10CM, CPT and HCPCS Level II Coding
- Processing Insurance Claims- CMS-1500/UB-04
-CMS Reimbursement Methodologies
-Knowledge of HIPAA Regulations
-Greenway Software training, Scheduling, Claims processing, Collections, etc
- Proficient in Microsoft Office
-Customer Relations
- Legal and Regulatory Issues
-Supervising and Team Work
- Auditing Training
- Schedule Management
- Medical Records; itemized billing
-Payment processing
Timeline
Team Lead Billing Specialist
Triad Adult And Pediatric Medicine, Greensboro, NC
10.2016 - 12.2023
Cashier
Saks Fifth Avenue
06.2016 - 07.2017
Customer Service Representative
Citigroup Inc
01.2008 - 02.2016
Associates - Medical Insurance Billing
Alamance Community College
Associates - Medical Coding And Billing Diploma
Virginia College
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