Melissa Borrego
Del Rio,TX
Summary
Detail Oriented and Team Player Dedicated worker with years of experience demonstrating a strong commitment to serving disadvantaged youth and adults, including homeless, emancipated youth, and special-needs populations. Skilled at building community support and strategic partnerships to transform under-served populations. Exceptional
ability to evaluate processes to identify deficiencies and formulate strategies to mitigate risk. Passionate job seeker with the ability to manage teams to drive success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and equipped with administrative skills and foundational social work knowledge necessary to effectively serve needs of clients. Proficient in conducting assessments and documenting findings for effective care.
Overview
3
3
years of professional experience
Work History
MOBILE CRISIS OUTREACH TEAM
HILL COUNTRY MH
05.2022 - Current
- Experience with working with behavioral health clinic staff, other agencies, community organizations, individuals/families in services, and the general public
- Provides timely and accurate documentation which supports diagnosis and outcome-based services
- Help maintain data, which will be used to plan and make projections for current and future service
- Experience working cooperatively and collaboratively with communities and inter-agency staff
- Serve as an advocate and liaison behalf of the individual served
- Works closely with all team members and take initiative in completing complex tasks and projects
- Provides services at the individual’s place of residence, schools, and other safe community-based locations 24 hours per day, 365 days per year, including holidays.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
CARE CORDINATOR
HILL COUNTRY MH
06.2021 - Current
- Assess individual needs and collaborate with them to develop and execute effective recovery and life management plans
- Assess strengths and needs and, in collaboration with the individual, develop a person-centered recovery plan
- Provide relevant skills training to improve daily life
- Providers and agencies to be a liaison for effective care and positive outcomes
- Maintain compliance with all legal requirements and company policies and procedures.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
INTERNSHIP
Early Childhood Intervention
01.2022 - 08.2022
- Early Childhood Intervention is a statewide program within the Texas Health and Human Services Commission for families with children birth up to age 3, with developmental delays, disabilities or certain medical diagnoses that may impact development
- Interacted with customers by phone, email, or in-person to provide information.
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted and organized files, spreadsheets, and reports.
- Evaluated customer needs and feedback to drive product and service improvements.
VOLUNTEER
Crisis Intervention Unit
08.2020 - 11.2021
- Explain and assist with application for Emergency Protective Order
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referral of victims to appropriate area agencies for housing, medical, transportation, food, utilities, and clothing
- Inform victims of their rights and Crime Victims' Compensation
- Assistance with Crime Victims' Compensation application and services.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Guided troubled individuals to tools and resources necessary for healing.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
INTERNSHIP
Goodwill Career Connection Center
01.2021 - 07.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- One-on-one career coaching
- Resume writing
- Interviewing skills
- Computer access and training
- Job search assistance
INTERNSHIP
Rust Street Ministries
08.2020 - 01.2021
- Rust Street Ministries is a community outreach ministry located in San Angelo, Texas
- They provide help with basic life needs at no charge to those living in the San Angelo area
- The programs are designed to serve the spiritual, intellectual, emotional and physical needs of our community by providing temporary assistance with food, clothing, household items and furniture, among other items our neighbors might need to make their lives a little more pleasant and a little less stressful
- They also connect those we serve with other agencies and organizations that can help with support, counseling and life equipping skills.
Education
Master of Social Work -
Angelo State University
San Angelo, Texas08.2022
Bachelor of Social Work -
Angelo State University
San Angelo, Texas05.2021
Skills
- Verbal communication
- Case Assessments
- Adaptable
- Problem Solving
- Business Management
- Written Communication
- Time Management
- Crisis Intervention
- Qualified Mental Health Practitioner (QMHP-CS)
- Proficient in Word, Excel, PowerPoint
- Praed Foundation Collaborative Training Website (TCOM) Texas ANSA 21
- American Heart Association Heartsaver CPR AED Certified
- PMAB: Prevention and Management of Aggressive Behavior Trained
- Client Advocacy
- Team Collaboration
- Collaborative Problem Solving
- Ethical Practice
- De-escalation Techniques
- Professional Boundaries
- Suicide Assessment
- Case Management
- Safety Planning
- Suicide Prevention
- Hotline Management
Relevant Coursework
- Diversity & Multicultural Practice
- Admin and Management
- SWK Spirituality/Religion
- Advanced Social Work Administration and Management
- Advanced Research - Program and Practice Evaluation
- Human Behavior in the Social Environment
Timeline
MOBILE CRISIS OUTREACH TEAM
HILL COUNTRY MH
05.2022 - Current
INTERNSHIP
Early Childhood Intervention
01.2022 - 08.2022
CARE CORDINATOR
HILL COUNTRY MH
06.2021 - Current
INTERNSHIP
Goodwill Career Connection Center
01.2021 - 07.2021
VOLUNTEER
Crisis Intervention Unit
08.2020 - 11.2021
INTERNSHIP
Rust Street Ministries
08.2020 - 01.2021
Master of Social Work -
Angelo State University
Bachelor of Social Work -
Angelo State University
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