Summary
Overview
Work History
Education
Skills
References
Timeline
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SARA CONTENTE

SARA CONTENTE

Gorham,US

Summary

Dynamic professional with a proven track record at Lowe's Home Improvement, excelling in sales with over $2.5 million in one year and top 10 company-wide performance. Expert in customer relationship management and Microsoft Excel, I leverage strong interpersonal skills and cross-selling techniques to exceed sales targets and foster brand loyalty. Insightful Product Specialist committed to delivering exceptional customer service and helping customers select best choices. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of team.

Overview

20
20
years of professional experience

Work History

pro sales specialist

Lowe's Home Improvement
Portland, US
01.2019 - 11.2024
  • Created quotes-competitor pricing, key duplicates, paint mixing, lumber cuts
  • Engaged customers who were on the fence about high-ticket product, bringing up sales and credit applications
  • Proactively followed up on all delivery and installation issues, decreasing post- complaints
  • Consistently ranked in the top 10 best performers for sales company-wide in one year selling over 2.5 million
  • Trained 20 new sales staff members on product features and effective sales techniques, leading to a increase in team sales performance
  • Negotiated extended warranty packages, achieving an up sell success
  • Provided detailed comparisons between Product to help customers make informed purchasing decisions, building trust, and repetitive purchases

CRMA - DSP

Port Resources Inc.
South Portland, US
07.2011 - 10.2017
  • Building weekely menus for healthy and affordable diet
  • Transferring clients to appointments
  • Assistant home living, quick responsive problem solving
  • Cleaning

Receptionist

clair volkswagon
saco, US
01.2005 - 04.2008
  • Resolved internal and external appointment conflicts, consistently maintaining awards for timely resolution and customer satisfaction
  • Developed personalized relationships with frequent visitors by remembering preferences, improving customer relationships
  • Tracked and processed client payments, ensuring accuracy in billing and reducing late payments
  • Developed and implemented a new visitor management system, reducing check-in times for guests
  • Maintained strong professional relationships with vendors and suppliers
  • Contributed to a smooth office relocation by coordinating vendor services, managing timelines, and maintaining open communication between office departments
  • Managed the switchboard, expertly handling an average of 47 calls per hour while consistently maintaining professional and courteous interactions
  • Improved office efficiency by organizing a new filing system for confidential client files
  • Directed visitors, scheduled appointments, and maintained a clean and welcoming front desk environment, resulting in improved client satisfaction

Education

Associate of Arts - Health Occupation

Paths
Portland, ME
06-2002

High School -

Gorham High School
Gorham, ME
01.2002

Skills

  • Microsoft excel
  • Customer follow-up and retention strategies
  • Strong interpersonal skills for customer interaction
  • Achievement of monthly and quarterly sales targets
  • Ability to work in fast-paced retail environments
  • Qualifying customer needs for personalized recommendations
  • Time management and efficient task prioritization
  • Customer relationship management
  • Cross-selling and upselling techniques
  • Industry expertise
  • Contract negotiations
  • Brand awareness

References

References available upon request.

Timeline

pro sales specialist

Lowe's Home Improvement
01.2019 - 11.2024

CRMA - DSP

Port Resources Inc.
07.2011 - 10.2017

Receptionist

clair volkswagon
01.2005 - 04.2008

Associate of Arts - Health Occupation

Paths

High School -

Gorham High School

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