Sara Contreras
Mount Pleasant,TX
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
Work History
Quality Assurance Clerk/ Back Up Lead
Pilgrims Pride JBS
07.2023 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Updated inspection journals and daily summary logs with quality-related data.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Updated quality control records and reports.
- Provided feedback to production team regarding product quality.
- Sampled products to verify compliance with standards
- Utilized quality control software to track and analyze product data.
Quality Assurance Analyst
Pilgrims Pride JBS
06.2023 - 06.2023
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Helped uncover and fix production problems in order to reduce overall defect rates.
Debone Trainer
Pilgrims Pride JBS
12.2022 - 06.2023
- Implemented diverse instructional methods, optimizing trainee engagement.
- Trained new employees on proper meat cutting techniques and safety measures.
- Educated employees on proper use of PPE and handling necessary tools used in work place.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Tracked attendance and evaluated progress for assigned trainees.
Shoulder Cutter
Pilgrims Pride JBS
09.2022 - 12.2022
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Monitored and enhanced cutting continuously while keeping low scrape ratings.
- Created direct cuts around wing shoulder and along scapula on each front half of chicken to prepare for packaging.
- Carefully handled and removed bones and waste to keep work area free from debris.
- Adhered to high-quality company production standards and guidelines for USDA policy.
- Kept up with production line stream to sustain flow of productivity.
- Often rotated between Role and Role positions to increase production flow and fill staffing gaps.
- Maintained safety practices and quality controls.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Trimmed unwanted materials off desirable Products.
Shoulder Cutter
Express Employment
02.2022 - 09.2022
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Monitored and enhanced cutting continuously while keeping low scrape ratings.
- Created direct cuts around wing shoulder and along scapula on each front half of chicken to prepare for packaging.
- Carefully handled and removed bones and waste to keep work area free from debris.
- Trimmed fat to remove undesirable parts from cuts of meat.
- Adhered to high-quality company production standards and guidelines for USDA policy.
- Kept up with production line stream to sustain flow of productivity.
- Often rotated between Role and Role positions to increase production flow and fill staffing gaps.
- Maintained safety practices and quality controls.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Trimmed unwanted materials off desirable Products.
Debone Sanitation Trainer
PSSI Packers Sanitation Services
01.2021 - 02.2022
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enforced correct use of safety equipment and compliance with company safety policies.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained new hires on proper use of PPE and Lock Out Tag Out.
- In charge of properly training new hires to wash debone line machines to meet USDA regulations.
Debone Lead
Pilgrims Pride Corp
01.2019 - 10.2019
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members in techniques necessary to complete job tasks.
- Audited team performance and compliance with Type and Type standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
Deboner
Pilgrims Pride Corp
01.2014 - 01.2017
- Cut product into correct sizes and arranged in trays for packaging.
- Cut meats to customer specifications and answered questions about specialty products.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Skilled in every position in a debone line starting from a cone loader to the x-ray machine.
Assistant Store Manager
Sonic Drive In
09.2011 - 01.2014
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Diploma -
Mount Pleasant High School
Mount Pleasant, TX05.2012
Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Active Listening
- Employee Performance Reviews
- New Hire Training
- Clear Verbal Communication
- Time Management
- Critical Thinking
- Interpersonal Communications
- Consistent Approach
- Business Knowledge
- Microsoft Onenote
- Innovative Training Approaches
- Speaking
- Persuasion
- Quality Assurance Requirements
- Customer Service
- Corrective Actions
- File Management
- Quality Assurance Analysis
- Customer Satisfaction
- Inspection Records
- Team Leadership
- Quality Assurance Procedures
- Auditing and Process Checks
- Safety Procedures
- Collect Samples
- Product Tests
- Sampling
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Quality Assurance Clerk/ Back Up Lead
Pilgrims Pride JBS
07.2023 - Current
Quality Assurance Analyst
Pilgrims Pride JBS
06.2023 - 06.2023
Debone Trainer
Pilgrims Pride JBS
12.2022 - 06.2023
Shoulder Cutter
Pilgrims Pride JBS
09.2022 - 12.2022
Shoulder Cutter
Express Employment
02.2022 - 09.2022
Debone Sanitation Trainer
PSSI Packers Sanitation Services
01.2021 - 02.2022
Debone Lead
Pilgrims Pride Corp
01.2019 - 10.2019
Deboner
Pilgrims Pride Corp
01.2014 - 01.2017
Assistant Store Manager
Sonic Drive In
09.2011 - 01.2014
Diploma -
Mount Pleasant High School
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