Sara Conway
Wichita,KS
Summary
Detail-oriented Support Specialist with a strong background in technical support and customer service. Known for exceptional data entry and collaboration skills, ready to drive impactful solutions in a customer-focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Specialist
United States Air Force, USAF
Wichita, Kansas
06.2025 - Current
- Provided technical assistance to customers via phone and email support.
- Participated in team meetings to discuss trends and improve service delivery strategies.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Verified accuracy of client data by running periodic audits.
Aerospace Mechanic
United States Air Force, USAF
Wichita, Kansas
01.2023 - 06.2025
- Assembled aircraft components following detailed specifications and blueprints.
- Trained junior personnel on safety protocols and operational procedures.
- Coordinated equipment maintenance and inventory management for optimal performance.
- Facilitated communication between team members and leadership for effective collaboration.
- Utilized computer diagnostic programs to diagnose mechanical failures.
Barista Shift Supervisor
Dutch Bros
Spring, Texas
08.2021 - 05.2022
- Provided excellent customer service and resolved customer inquiries effectively.
- Operated cash register and handled transactions accurately during shifts.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Education
High School Diploma -
Klein Oak High School
Spring, TX05-2022
Skills
- Computer diagnostics
- Recordkeeping
- Data entry
- CPR certified
- Remote office availability
- Leadership
- Analytical and critical thinking
- Organizational skills
- Computer skills
- Dependable and responsible
- Problem solving
- Effective communication
Languages
English
Professional
Affiliations
- I like to play video games that encourage Strategic and critical thinking.
- I volunteer with the Big Brother Big Sister Kansas program.
Certification
- CPR certified since Jan 2023
Accomplishments
- I was chosen to become a support specialist over my peers.
Timeline
Support Specialist
United States Air Force, USAF
06.2025 - Current
Aerospace Mechanic
United States Air Force, USAF
01.2023 - 06.2025
Barista Shift Supervisor
Dutch Bros
08.2021 - 05.2022
High School Diploma -
Klein Oak High School
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