Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sara Cortez

Dos Palos,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer issues.

Overview

8
8
years of professional experience

Work History

Truck Dispatcher

Morningstar
Los Banos
06.2022 - 11.2022
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Assigned loads to drivers based on customer requirements and availability.
  • Resolved any issues or problems that arose during transport operations.
  • Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
  • Effectively resolved complaints by working closely with customers.
  • Provided customers contacting call center with exceptional service and support.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.

Meidical Assistant

Infinite Womens Care
Los Banos
03.2015 - 06.2022
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Education

Medical Receptionist - Medical Reception

Center For Employment Training
San Jose, CA
09-2014

High School Diploma -

Crossroads High School
Los Banos, CA
06-2014

Skills

  • Stress Tolerance
  • Strong Communication Skills
  • Effective Decision Making
  • Conflict resolution techniques
  • Customer service experience
  • Data Entry
  • Appointment Scheduling
  • Telephone Etiquette
  • Inventory Oversight
  • Patient Relations
  • Documentation
  • Problem-solving abilities
  • Adaptability

Languages

Spanish
Professional

Timeline

Truck Dispatcher

Morningstar
06.2022 - 11.2022

Meidical Assistant

Infinite Womens Care
03.2015 - 06.2022

Medical Receptionist - Medical Reception

Center For Employment Training

High School Diploma -

Crossroads High School

Similar Profiles

CREATE PROFILE
Sara Cortez