Michael Ambrose

• Coordinated daily dispatch operations to optimize delivery schedules and resource allocation.
• Monitored vehicle locations using GPS tracking systems, ensuring timely deliveries and route efficiency.
• Communicated effectively with drivers to resolve scheduling conflicts and address on-road issues promptly.
• Assisted in maintaining accurate records of shipments, enhancing documentation processes for compliance.
• Collaborated with logistics team to streamline load planning, improving overall operational workflows.
• Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
• Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
• Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
• Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
• Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
• Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
• Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
• Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Worked closely with customers to effectively resolve issues and complaints.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Utilized customer feedback to improve customer service.

• Operated yard trucks to efficiently transport trailers between loading docks and storage areas.
• Conducted pre-shift inspections on equipment to ensure safety compliance and operational readiness.
• Collaborated with warehouse staff to coordinate timely trailer movements for optimal workflow.
• Monitored yard activities to maintain organization and improve overall traffic flow within the facility.
• Implemented best practices for equipment handling, reducing downtime and enhancing operational efficiency.
• Assisted in training new employees on yard switching procedures and safety protocols.
• Resolved logistical challenges through effective communication with team members and management.
• Ensured smooth transitions between shifts by providing comprehensive handover reports detailing completed tasks, pending assignments, and relevant updates related to ongoing projects or incidents.
• Achieved punctual completion of assigned tasks despite challenging weather conditions or other unexpected obstacles that arose during normal operations.
• Ensured compliance with applicable safety regulations by adhering to established protocols for equipment operation and personal protective gear usage.

• Developed and implemented training programs for new drivers, enhancing safety awareness and operational efficiency.
• Conducted road assessments to evaluate driver skills and adherence to safety regulations.
• Provided ongoing mentorship and support to drivers, fostering professional growth and confidence in their abilities.
• Analyzed performance data to identify areas for improvement in driving techniques and fuel efficiency.
• Identified driver training needs to make recommendations to manager.
• Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
• Contributed to the development of company-wide safety initiatives by sharing insights gained through hands-on training experiences with drivers.
• Maintained regulatory compliance documentation to promote safety and compliance culture.
• Taught drivers how to drive, shift and back up trucks.
• Coordinated all company and regulatory paperwork.
• Contributed to incident reviews and investigated field occurrences to report to supervisor.
• Tracked daily driver logs to comply with regulatory standards.
• Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
• Conducted new hire training on multiple routes with preferred work methods and safety.
• Empowered drivers with knowledge of emergency response procedures, significantly improving preparedness for unforeseen events.
• Boosted driver confidence with hands-on guidance, ensuring thorough understanding of vehicle operation and maintenance.

Forklift operator, loading and off loading trucks. Moving material to designated areas.

• Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
• Operated forklift to load and unload goods efficiently from shipping containers.
• Conducted routine safety checks on equipment to ensure operational compliance.
• Maintained cleanliness and organization of work area to enhance safety standards.
• Trained new staff on proper forklift operation and safety practices effectively.
• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.