Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Ambrose

Pelzer,SC

Summary

Dynamic Truck Dispatcher with a proven track record at Usexpress, excelling in regulatory compliance and strong communication skills. Successfully optimized delivery schedules, enhancing customer satisfaction and operational efficiency. Demonstrated stress tolerance by resolving logistical challenges and implementing effective contingency plans, ensuring seamless operations in high-pressure environments.

Overview

2025
2025
years of professional experience

Work History

Truck Dispatcher

Usexpress
  • Coordinated daily dispatch operations to optimize delivery schedules and resource allocation.
  • Monitored vehicle locations using GPS tracking systems, ensuring timely deliveries and route efficiency.
  • Communicated effectively with drivers to resolve scheduling conflicts and address on-road issues promptly.
  • Assisted in maintaining accurate records of shipments, enhancing documentation processes for compliance.
  • Collaborated with logistics team to streamline load planning, improving overall operational workflows.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
  • Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
  • Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
  • Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Utilized customer feedback to improve customer service.

Yard Switcher and Truck Driver Supervisor

Vanguard
  • Operated yard trucks to efficiently transport trailers between loading docks and storage areas.
  • Conducted pre-shift inspections on equipment to ensure safety compliance and operational readiness.
  • Collaborated with warehouse staff to coordinate timely trailer movements for optimal workflow.
  • Monitored yard activities to maintain organization and improve overall traffic flow within the facility.
  • Implemented best practices for equipment handling, reducing downtime and enhancing operational efficiency.
  • Assisted in training new employees on yard switching procedures and safety protocols.
  • Resolved logistical challenges through effective communication with team members and management.
  • Ensured smooth transitions between shifts by providing comprehensive handover reports detailing completed tasks, pending assignments, and relevant updates related to ongoing projects or incidents.
  • Achieved punctual completion of assigned tasks despite challenging weather conditions or other unexpected obstacles that arose during normal operations.
  • Ensured compliance with applicable safety regulations by adhering to established protocols for equipment operation and personal protective gear usage.

Driver Trainer

Swift Transportation
  • Developed and implemented training programs for new drivers, enhancing safety awareness and operational efficiency.
  • Conducted road assessments to evaluate driver skills and adherence to safety regulations.
  • Provided ongoing mentorship and support to drivers, fostering professional growth and confidence in their abilities.
  • Analyzed performance data to identify areas for improvement in driving techniques and fuel efficiency.
  • Identified driver training needs to make recommendations to manager.
  • Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
  • Contributed to the development of company-wide safety initiatives by sharing insights gained through hands-on training experiences with drivers.
  • Maintained regulatory compliance documentation to promote safety and compliance culture.
  • Taught drivers how to drive, shift and back up trucks.
  • Coordinated all company and regulatory paperwork.
  • Contributed to incident reviews and investigated field occurrences to report to supervisor.
  • Tracked daily driver logs to comply with regulatory standards.
  • Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Empowered drivers with knowledge of emergency response procedures, significantly improving preparedness for unforeseen events.
  • Boosted driver confidence with hands-on guidance, ensuring thorough understanding of vehicle operation and maintenance.

Forklift Operator

Kimura Logistics
05.2018 - 10.2024

Forklift operator, loading and off loading trucks. Moving material to designated areas.

  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Operated forklift to load and unload goods efficiently from shipping containers.
  • Conducted routine safety checks on equipment to ensure operational compliance.
  • Maintained cleanliness and organization of work area to enhance safety standards.
  • Trained new staff on proper forklift operation and safety practices effectively.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.

Education

Business Management

Broward College
Fort Lauderdale, FL

Truck Driver

Tri County Tech
Pendleton, SC
06.1990

Certifcate - Electrical Controls And Basic Electricity

Greenville Technical College
Greenville, South Carolina, SC
06.1974

Heavy Equipment Operator

Greenville Technical College
Greenville, South Carolina, SC
08.1973

Skills

  • Strong communication skills
  • Freight rate negotiation
  • Stress tolerance
  • Regulatory compliance
  • Geographical awareness

Timeline

Forklift Operator

Kimura Logistics
05.2018 - 10.2024

Truck Dispatcher

Usexpress

Yard Switcher and Truck Driver Supervisor

Vanguard

Driver Trainer

Swift Transportation

Business Management

Broward College

Truck Driver

Tri County Tech

Certifcate - Electrical Controls And Basic Electricity

Greenville Technical College

Heavy Equipment Operator

Greenville Technical College
Michael Ambrose