Sara Crocker
Mt Pleasant,TN
Summary
Results-driven professional with expertise in crew relations and team leadership. Demonstrates strong communication and customer service skills while thriving in fast-paced environments. Committed to enhancing service delivery and customer satisfaction. Seeking Supervisor of Provisioning role to leverage problem-solving abilities and collaborative approach.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Nashville, TN
05.2018 - Current
- Delivered exceptional customer service by engaging customers and utilizing active listening and interpersonal skills to address needs and concerns
- Prepares customer reservations, accepts payments and processes refund and cancellation requests
- Collaborated with team members to support company hospitality goals and enhance customer experience
- Trains and mentors new hires and peers in the customer service role
- Coordinated communications among multiple departments and station leadership to ensure seamless service delivery
- Demonstrated success in meeting tight deadlines working within tight deadlines and a fast-paced ever-changing environment
- Oversaw daily workload with minimal supervision independently with minimal supervision from team lead or manager.
CPR/First Aid, AED and EMT Skills Instructor
CPR And More
Rancho Cucamonga, CA
04.2017 - 01.2019
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies
- Delivered tailored instruction on observation, assessment, decision-making, and patient health teaching to improve student competency
- Implemented innovative educational techniques to enhance student comprehension and optimize learning time.
- Facilitated immediate, constructive feedback to enhance student understanding and performance
- Facilitated distribution of course syllabus to ensure all students received necessary information. and communicated course standards and learning objectives to students
Financial Aid Secretary
Loma Linda University Financial Aid Department
Loma Linda, CA
07.2010 - 08.2013
- Managed phone and email correspondence, ensuring timely communication and efficient handling of mail and faxes
- Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries to facilitate smooth operations
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags
- Created and maintained detailed administrative processes and procedures, enhancing operational efficiency and accuracy.
- Provided daily support to coworkers and staff members by assisting with various tasks to enhance workflow.
- Conducted invoicing and investigated accounts receivable discrepancies
Education
Associate of Science - Emergency Medical Technology
Victor Valley College
CA01-2017
High School Diploma -
Mesa Grande Acadamy
CA06-1998
Skills
- Excels in airport operations including small, medium, and mega stations
- Operational Compliance
- Confidential information management
- Effective communication
- Attentive to Customer Needs
- Customer relationship building
- Responding to Difficult Customers
- Conflict Resolution
- Team Oriented
- Flexible and Adaptable
- Responsible and Reliable
- Works well under time constraints
- Courteous with Strong Service Mindset
ADDITIONAL INFORMATION - VOLUNTEER EXPERIENCE
I have been a current CARE team member dedicated to supporting and assisting fellow Southwest Team members during times of crisis Volunteer with the Culture committee to reach out to communities and SWA families.
Timeline
Customer Service Agent
Southwest Airlines
05.2018 - Current
CPR/First Aid, AED and EMT Skills Instructor
CPR And More
04.2017 - 01.2019
Financial Aid Secretary
Loma Linda University Financial Aid Department
07.2010 - 08.2013
Associate of Science - Emergency Medical Technology
Victor Valley College
High School Diploma -
Mesa Grande Acadamy