Sara Crouch
Glendale,AZ
Summary
Results-driven Operations Control Analyst with over 12 years of experience. Skilled in optimizing operational efficiency and ensuring seamless workflow within dynamic environments. Adept at overseeing and coordinating diverse operational functions, including scheduling, resource allocations, and real-time problem resolution. Demonstrated ability to manage complex logistical challenges and enhance over productivity. Strong communication and leadership skills, dedicated to fostering collaboration among cross-functional teams for successful operational outcomes.
Overview
13
13
years of professional experience
Work History
Operations Control Analyst
Bank Of America
07.2013 - 11.2023
- Ensure compliance with regulatory requirements and contribute to the organization's commitment to financial transparency within stringent deadlines set by Financial Crimes Enforcement Network
- Surpass expectations by exceeding per-hour productivity and accuracy benchmarks on a monthly basis, showcasing a commitment to operational excellence and attention to detail in the execution of duties
- 99.94% Accuracy year to date
- Monitors for suspicious activity and files TRM reports
- Adheres to all Bank Secrecy Act and OFAC requirements
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Teller Operations Specialist
Bank Of America
10.2012 - 07.2013
- Created a team environment while maintaining workforce stability by cultivating an engaged, spirited, and well coached team
- Supervised and trained tellers while ensuring the team's sales goals were exceeded
- Oversaw daily branch operations while complying with all policies, procedures, and regulatory banking requirements
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Teller
Bank Of America
03.2011 - 10.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assumed a leadership role in the absence of management and maintained operations of the floor
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
High School Diploma -
Intelli-School
Phoenix, AZ06.2005
Skills
- Information Gathering
- Workflow Analysis
- Documentation and Reporting
- Process Enhancement
- Process Improvements
- Regulatory Compliance
- Detail Oriented
- Deadline Management
- Currency Transaction Reports (CTRs)
- Financial Crimes Enforcement Network (FinCEN)
- Operational Efficiency
Timeline
Operations Control Analyst
Bank Of America
07.2013 - 11.2023
Teller Operations Specialist
Bank Of America
10.2012 - 07.2013
Teller
Bank Of America
03.2011 - 10.2012
High School Diploma -
Intelli-School
Similar Profiles
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
Yaquelin GuevaraYaquelin Guevara
Relationship Manager Business Owner Specialist at Bank Of AmericaRelationship Manager Business Owner Specialist at Bank Of America
DEVI SITHDEVI SITH
Operations Consultant at Bank of AmericaOperations Consultant at Bank of America
Andrew LabanceAndrew Labance
Financial Analyst at NATIONS BANK/ BANK OF AMERICAFinancial Analyst at NATIONS BANK/ BANK OF AMERICA
Brandon TranBrandon Tran
Premium In-seat Runner | Chase Field at Levy RestaurantsPremium In-seat Runner | Chase Field at Levy Restaurants