Sara Darby
Rockford,IL
Summary
To obtain a position where my attention to detail and strong work ethic would prove extremely valuable to a company which makes quality assurance and customer service their top priority. I am energetic, self-motivated, and communicate well with customers, co-workers, and management to get the task at hand done with professionalism and in a timely manner.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Supervisor, Operations
Woodward, Inc.
Loves Park, Illinois
10.2024 - Current
- Supervise daily operations to ensure efficiency and adherence to company policies and procedures.
- Manages a team of over 30 members currently, including scheduling, task delegation, and performance evaluations.
- Monitor operational performance metrics to identify and implement process improvements.
- Overseeing all training and cross-training activities within departments.
- Conducted regular meetings with staff to discuss safety and quality initiatives, progress, challenges, and opportunities.
- Actively contribute to continuous improvement initiatives by identifying inefficiencies, proposing process enhancements, and implementing solutions to optimize operations and drive productivity.
- Develop and maintain strong relationships with Sales and cross-functional teams to streamline workflows and enhance communication.
- Ensure compliance with safety regulations, company policies, and industry standards, reducing incidents by submitting find-it-fix-it’s and encouraging the team to actively engage in the program.
- Mentor team members to build skills and improve overall performance, leading to team lead promotions, or increasing their skill sets and becoming validated on additional product lines.
- Lead cross-departmental initiatives to optimize resource allocation and improve organizational efficiency.
- Resolve operational challenges and customer escalations promptly, maintaining high levels of customer satisfaction.
- Signing Final approvals on non-conforming parts per FAA and customer regulations.
Servo Team Lead
Woodward, Inc.
Loves Park, Illinois
- Lead Tier 1 meetings with members, covering daily metrics such as safety and quality messages along with communicating daily progress of servo work cells.
- Participate in Tier 2 meetings with other team leaders and supervisors on shift, communicating daily tasks for the day as well as prioritization of units to achieve each work cell’s Daily Build Rate.
- Responded promptly to ANDON alerts, effectively addressing issues to minimize disruptions.
- Collaborated with customer support to ensure timely delivery of quality products to customers within commit dates.
- Communicate and check in with members to prioritize daily workloads and ensure members are working on priority units.
- Engage with departments to gain feedback on order flow-status.
- Supported team members in diagnosing and resolving valve malfunctions to maintain productivity.
- Led continuous improvement initiatives in Servo, including transformation Value Stream Analysis, multiple Kaizen events, and preparation for an upcoming Kaizen event.
- Aided direct supervisor in managing daily operations and ensuring task completion.
- Facilitate daily upkeep of Tier boards as well as standard work adherence.
- Escalate audit expiration reports such as gauges, chemicals and tooling.
- Train new members in air140 and on laser mark machine.
- Assist members on Bench Inspect and Shipping as needed.
- Run Air140 test stand and balance all R&O production duties listed below to keep products moving as well as providing members with support and completing Indirect Team lead responsibilities.
Repair & Overhaul Technician
Woodward, Inc.
Loves Park, Illinois
- Assembled and calibrated Servo valve motors for aircraft parts.
- Operated air test stand for various servo valves, ensuring accurate testing and performance verification.
- Controlled air pressure throughout servo valve motors.
- Examined and tested products to ensure conformance to company/customer standards.
- Complied with strict FAA guidelines during assembly and calibration of servo motors for aircraft.
- Holds Servo Bench Inspect validation.
- Hold certifications for a variety Assembly & Test of Servo Air Valves.
- Laser mark (Miyachi Servo) OEM and Repair certified.
- Closely Inspected a variety of servo valves to ensure quality and conformance for both external and internal customers.
- Applied continuous improvement skills to identify process changes and implemented solutions that enhanced workflow efficiency.
- Collaborated with final product release team to address and resolve ATR/NCR issues, ensuring compliance and quality standards.
- Worked in shipping department for the Servo department.
- Ensured secure on time delivery of parts.
Operations Technician
Woodward, Inc.
Loves Park, Illinois
- Worked in Housing support department 954.
- Laser mark (Miyachi) Program writing Certified.
- Certified in HSGSUP stockroom processes.
- Cycle Count Certified.
- Stocked components accurately according to work order specifications to ensure timely production.
- 100% Cleanliness Inspection on parts thoroughly for damage or contamination through visual inspection and using lighted mirrored borescopes and Flex scopes Certified, Also Cleanliness Inspection for T700.
- Hold certification on Woodward’s certified Repair Roster.
- Ransohoff parts wash Machine Certified.
- Rosann installation certified.
- Certified on installation of Screens.
- Hold certification for Lee Plug installation.
- Restrictor installation certified.
- Installation of Pins certified.
- Certified with installation of orifices.
- Holds certification for Vibe Isolator installation.
- Certified on Lee Jets installation.
- Installed bushings in various housing units within clean room sub-assembly operations, adhering to strict quality standards.
- Certified in bench inspection procedures.
- Process Inspection Certified.
- Executed brush and swab techniques to maintain cleanliness and prevent contamination in assembly processes.
- Certified as an approved validator.
Customer Service Representative
Mariner Finance
Rockford, Illinois
01.2016 - 01.2018
- Executed cashiering functions to ensure efficient transactions and customer satisfaction.
- Interviewed individuals to assess their eligibility for financial services.
- Conducted interviews for potential clients applying for loans.
- Recorded loan application data accurately to facilitate timely processing and decision-making.
- Managed secretarial duties to support daily operations and enhance office efficiency.
Barista
Starbucks Coffee
Chicago, Illinois
01.2011 - 01.2017
- Greeted customers warmly and actively listened to their needs, contributing to positive service experiences.
- Prepared and served drinks and food in accordance with health codes and café standards.
- Maintained café hygiene by consistently cleaning tables, managing condiment bar, and disposing of trash.
- Supported café operations by cleaning equipment and display cases, and restocking supplies to ensure readiness.
- Worked on registers daily performing multiple cashiering functions such as returns and exchanges, and audits of receipts.
Supervisor
Adesso Italian Restaurant
Chicago, Illinois
01.2008 - 01.2011
- Created weekly schedules optimizing business operations and accommodating employee needs.
- Managed weekly ordering process for restaurant supplies and ingredients.
- Assigned daily work areas to employees based on operational needs.
- Held daily meetings with staff to discuss goals, plan of action, and business needs.
- Tracked daily profits and cash flow, delivering reports to owner for informed decision-making.
- Conducted daily inventory counts and created detailed reports for owner.
- Collected daily customer feedback on service quality to uphold restaurant standards.
- Processed payroll and provided employees with weekly salaries.
- Provided staff with safe, positive work environment.
Education
Associate of Arts - Business Management
Rock Valley College
Rockford, Illinois04-2026
High School Diploma -
Hononegah High School
Rockton, Illinois01-2008
Associate of Arts - Business Management
Blackhawk Technical College
Janesville, WISkills
- Knowledgeable of OSHA standards
- Strong decision-making skills
- Excellent problem-solving skills
- Continuous Improvement
- Strong Leadership
- Mentoring skills
- Strong team communication
- Team motivation
- Individual motivation
- Extremely organized
- Detail oriented
- Company oriented
- Licensed Emergency Medical Responder (EMR)
- 2026 Graduate of Frontline Leader Development Program
- Honest
- Trustworthy
- Ability to learn tasks quickly and proficiently
References
- Randy Mohr, 815.601.2591
- Jillian Porter, 815.988.2594
- Dria Zepeda, 815.790.5946
Languages
English
Native/ Bilingual
Certification
- Emergency Medical Responder License No. 060939816
Accomplishments
- Phi Theta Kappa Honor Society Member # 21811038
Timeline
Supervisor, Operations
Woodward, Inc.
10.2024 - Current
Customer Service Representative
Mariner Finance
01.2016 - 01.2018
Barista
Starbucks Coffee
01.2011 - 01.2017
Supervisor
Adesso Italian Restaurant
01.2008 - 01.2011
Servo Team Lead
Woodward, Inc.
Repair & Overhaul Technician
Woodward, Inc.
Operations Technician
Woodward, Inc.
Associate of Arts - Business Management
Rock Valley College
High School Diploma -
Hononegah High School
Associate of Arts - Business Management
Blackhawk Technical College