SARA DAVIS
Beaver Falls,US
Summary
Collaborative professional with a proven track record of addressing ongoing challenges and driving team initiatives. Thrives in fast-paced work environments and consistently delivers results under pressure. Genuine passion for fostering a welcoming and cohesive team atmosphere, motivating employees to exceed expectations. Constantly seeks opportunities to enhance management skills and meet the needs of the team.
Overview
13
13
years of professional experience
Work History
MPOC Coordinator 2
Fragomen
Wexford, PA
10.2022 - Current
- Resolve problems faced by team members in collaboration with management.
- Directed team's digital correspondence flow.
- Enhanced team efficiency through consistent communication.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by perfecting our correspondence to the applicants, record tracking and data communications.
- Facilitated clear and consistent communication between MPOC and legal teams to increase client satisfaction.
- Recognized by legal teams for maintaining effective and positive communication.
- Maintained high standards of excellence.
Team Lead
Walmart Supercenter
Carnot-Moon, PA, US
10.2017 - 10.2022
- Managing a team of 10+ associates, making sure they are being productive, working quickly, and efficiently
- Assisting customers, ensuring all needs are met and meet company standards
- Conflict resolution and enforcing company policies
- Managing the flow of inventory
- Creating schedules for associates to fit business needs
- Tackling projects given by upper management in a timely manner
- Meeting with team to devise improvement strategies
- Assigning daily employee tasks and kept track of their progress
- Implementing new work processes that resulted in continued progress
- Increasing customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices
- Providing superior training and leadership to teams in order to improve performance and assist team members in meeting their goals
Team Member
Sheetz
Carnot-Moon, PA, US
05.2016 - 09.2017
- Built effective connections with colleagues and supervisors.
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Assisted customers on a daily basis.
- Created a memorable interaction for clients.
Stocking associate
Walmart Supercenter
Pittsburgh, PA, US
02.2015 - 03.2017
- Kept the stockroom clean and organized by sweeping, mopping, and removing empty boxes
- Checked and inspected stock items for flaws and reported any damages to the supervisor
- Used discretion and good judgment when it came to using company materials and supplies
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Responded to customer questions and concerns, as well as assisting them with product selections
Shift Supervisor
Walgreens
Haddon Township, NJ, US
01.2012 - 01.2015
- Created a performance-oriented culture with happy, hardworking employees by emphasizing employee success and developing leaders from within
- Responded to customer questions and concerns and resolved them
- Collaborated with other leaders and executives to direct workflow and support operations
- Reduced resource and time waste by directly addressing any employee or production issue and implementing timely solutions
- Conflict resolution
- Management and leadership
- Business strategy
- Employee evaluations
- Strong communication skills
- Typing proficiency
- Quality assurance
- Cash handling accuracy
Education
Business Management - Some college (No degree)
Bellevue University
Bellevue, NEGED -
Camden County College
Gloucester Township, NJ01.2013
Skills
- Management and leadership
- Strategic Business Planning
- Employee evaluations
- Strong communication skills
- Typing proficiency
- Quality assurance
References
- Jenna Lepczyk, lepczykjenna@gmail.com, (724) 709-9643
- Jordan Thomas, jlt28@students.ptcollege.edu, (412) 719-7571
Timeline
MPOC Coordinator 2
Fragomen
10.2022 - Current
Team Lead
Walmart Supercenter
10.2017 - 10.2022
Team Member
Sheetz
05.2016 - 09.2017
Stocking associate
Walmart Supercenter
02.2015 - 03.2017
Shift Supervisor
Walgreens
01.2012 - 01.2015
Business Management - Some college (No degree)
Bellevue University
GED -
Camden County College