Amberly Bracken
Beaver Falls,PA
Summary
Systematic Account Coordinator offering multi-year background undertaking day-to-day tasks relating to customer service and support in proper execution of customer account objectives. Productive and hardworking professional polished in tracking project milestones, creating presentations and pitching ideas. Hands-on experience with CRM software such as PeopleSoft, SalesForce, paired with exceptional account management skills. Comfortable managing multiple simultaneous projects with high accuracy.
Overview
9
9
years of professional experience
Work History
Account Coordinator, Dangerous Good Division
Berlin Packaging
2022.01 - Current
- Review, track and manage all internal activities on all accounts
- Serve as project manager for new customer launches, managing and coordinating
- Partner with sales, supply chain and global team to source product while arranging with internal sales, warehouse and corporate groups to service the customer and deliver branch metrics
- Promoted twice since starting
- Handle $50 million worth of inventory per year
- Handle the 3 largest accounts in the region, 3M, MilliporeSigma, Epredia.
Claims Research Analyst
Paragon Asset Recovery Services
2020.01 - 2022.01
- Ongoing Deductible Administration
- Identification, qualification, billing, recovery, remittance and management reporting
- Research insurance policies to determine deductibles for different lines of business
- Research insurance claims and all related information to determine if a deductible is due
- Invoice claims if deductibles are due
- Process referrals from insurance companies to invoice past due deductibles.
Program Coordinator–Medical Management Authorization Team
PA Health & Wellness
2018.01 - 2020.01
- Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care
- Initiate authorization requests for outpatient and inpatient services in accordance with the prior authorization list
- Facilitate on-going communication between utilization management staff and contracted providers
- Research claims inquiry specific to the department and responsibility
- Perform tasks necessary to promote member compliance such as verifying appointments, obtaining lab results
- Coordinate service with community-based organizations
- Build authorizations for review, educate providers on CPT/HCPC codes
- Prepares correspondence to providers regarding coding and fee schedule updates.
Travel Consultant
Liberty Travel
2017.01 - 2018.01
- Plan and sell transportation, accommodations, insurance and other travel services
- Receive payments and maintain financial documents
- Prioritize networking and building customer databases to meet and exceed profit, sales, and targets at the individual and team level
- Participate in travel related webinars, training sessions, and in-destination experiences.
Nutrition Assistant
Adagio Health Inc.
2016.01 - 2017.01
- Develops and delivers nutrition education programs, special events, program newsletters, and other initiatives
- Supports and encourages communication between Tracks staff, Partner Match staff, caregivers and students
- Provides hands-on nutrition education to all eligible individuals and sites
- Demonstrates accurate knowledge of nutrition education curriculum
- Provides high quality customer service and marketing interventions
- Coordinates these activities with other Adagio Health initiatives as appropriate
- Able to work effectively in a fast paced/ high volume environment.
Education
Diploma -
Blackhawk High School
Beaver Falls, PABiology major -
Edinboro State University
Edinboro, PAOhio Valley College of Technology/East Ohio College School of Nursing
Skills
- Client Relations
- Vendor Relations
- Communications
- Salesforce
- Order Management
- Account Management
- Troubleshooting and problem resolution
- CRM Software
- Logistics support
- Microsoft Office
- Documentation and control
- Support Services
- Project Management
- Cross-Functional Collaboration
Timeline
Account Coordinator, Dangerous Good Division
Berlin Packaging
2022.01 - Current
Claims Research Analyst
Paragon Asset Recovery Services
2020.01 - 2022.01
Program Coordinator–Medical Management Authorization Team
PA Health & Wellness
2018.01 - 2020.01
Travel Consultant
Liberty Travel
2017.01 - 2018.01
Nutrition Assistant
Adagio Health Inc.
2016.01 - 2017.01
Diploma -
Blackhawk High School
Biology major -
Edinboro State University
Ohio Valley College of Technology/East Ohio College School of Nursing
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