Russell Swiger

Performed inspections to ensure compliance with DG packaging standards.

shipments for air cargo transport for.

compliance with FAA and ITAI rules and guidelines

• Evaluated potential risks associated with new products containing hazardous materials, providing recommendations for safe handling and transport.
• Monitored shipment progress and resolved transit-related issues to ensure timely delivery of hazardous materials.
• Improved safety standards by conducting thorough inspections and assessments of dangerous goods handling procedures.
• Coordinated project timelines by managing schedules and resources to ensure on-time completion of deliverables.
• Entered data, generated reports, and produced tracking documents.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Logged work orders and change orders into Software database to track job status.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Changed, rotated, and balanced tires on different types of vehicles.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.